Damien Quillian
Fountain,CO
Summary
Professional, skilled in crafting high-quality beverages and providing exceptional customer service. Strong focus on teamwork, ensuring smooth operations and meeting customer needs efficiently. Adaptable and reliable, ready to excel in fast-paced environments. Expertise in coffee preparation, machine maintenance, and inventory management, with friendly and approachable demeanor.
Overview
2026
2026
years of professional experience
Work History
Barista
Humblebee Coffee
01.2025 - 07.2025
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
Shop Lead
Intrawest Llc
Fountian, CO
03.2019 - 01.2025
- Led team meetings, fostering open communication and collaboration among staff members for smoother operations.
- Resolved conflicts among staff members swiftly, maintaining a positive work environment conducive to high performance.
- Implemented efficient scheduling practices to optimize employee productivity and maintain appropriate staffing levels.
- Improved customer satisfaction by providing exceptional service and addressing any concerns promptly.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies or loss due to theft or error.
- Assisted customers in finding suitable products, offering personalized recommendations based on their needs and preferences.
- Collaborated with management to plan promotional events, driving increased foot traffic to the store and boosting sales figures.
- Checked incoming orders and organized new stock.
- Remained calm and composed in tense situations involving angry or upset customers.
Sales Associate
Family Dallor
Fountain, CO
2020 - 08.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Light and Heavy Mechanic
Army
Camden, NJ
07.2006 - 2014
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Disassembled defective parts to make proper repairs.
- Improved vehicle performance by conducting thorough inspections and identifying necessary repairs.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Reduced downtime for clients by efficiently completing maintenance tasks and repairs on time.
- Maintained accurate records of completed work orders, ensuring transparency for customers and management alike.
- Repaired engine and transmission components to rebuild engine and enhance vitality.
- Ordered repair parts quickly to prevent delays in projects and repair work.
- Enhanced vehicle longevity through meticulous attention to preventive maintenance tasks such as fluid checks, belt replacements, and battery testing.
- Enhanced customer satisfaction with prompt diagnosis and resolution of complex mechanical issues.
- Utilized computerized diagnostic equipment to conduct thorough inspections and determine outcomes.
Education
Computer And Information Sciences
IntelliTec College
CO05.2020
Skills
- IT customer service
- Customer service and care
- Window customer service
- Customer service abilities
Timeline
Barista
Humblebee Coffee
01.2025 - 07.2025
Shop Lead
Intrawest Llc
03.2019 - 01.2025
Light and Heavy Mechanic
Army
07.2006 - 2014
Sales Associate
Family Dallor
2020 - 08.2022
Computer And Information Sciences
IntelliTec College