Damilleo Allen
Philadelphia,PA
Summary
Accomplished Assistant Store Manager at DTLR, Inc, with a proven track record in enhancing customer satisfaction and loyalty through effective team leadership and workload balancing. Skilled in customer service and time management, I excel in developing strategies that significantly improve team performance and operational efficiency. Demonstrates exceptional interpersonal communication and flexibility, ensuring high-quality service and operational standards.
Overview
3
3
years of professional experience
Work History
Crew Member Team Leader
Raising Cane's Restaurants
Philadelphia, PA
08.2024 - Current
- Assisted in training new crew members on proper food preparation, customer service, and safety protocols.
- Enforced company policies regarding attendance, dress code, break times.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Monitored team member performance to ensure quality standards were met.
Back of House Team Member
Burlington
Philadelphia, PA
06.2024 - 08.2024
- Organized merchandise by stocking shelves efficiently.
- Box disassembly after stocking shelves.
- Managed inventory and supplies to ensure materials were available when needed.
Assistant Store Manager
DTLR, Inc
Jacksonville, FL
07.2023 - 04.2024
- Responsible for overall quality and performance of the retail store staff.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Recovering the sales floor consists of me sweeping, mopping, and managing to keep the clothes folded and neat while providing customer service and gathering the customers' shoes from the stock room.
Cook/Prep
Capriotti's Sandwich Shop
Dover, DE
04.2023 - 05.2023
- My position at Capriotti's required me to make sandwiches, wash dishes, and, at the end of the day, clean the entire kitchen out.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
Crew Member Team Leader
Chic-Fil-A
Philadelphia, PA
03.2022 - 11.2022
- Worked as a cashier, handled money, and cleaned customer service.
- Assisted in training new crew members on proper food preparation, customer service, and safety protocols.
- Assessed individual team member abilities and aptitudes, incorporating into shift duties to promote happy employees and effective workflows.
Education
High School Diploma -
The Work Group
Camden, NJ06-2024
Skills
- Meeting facilitation
- Workload balancing
- Time management
- Customer service
- Teamwork and Leadership
- Flexibility
- Interpersonal Communication
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Crew Member Team Leader
Raising Cane's Restaurants
08.2024 - Current
Back of House Team Member
Burlington
06.2024 - 08.2024
Assistant Store Manager
DTLR, Inc
07.2023 - 04.2024
Cook/Prep
Capriotti's Sandwich Shop
04.2023 - 05.2023
Crew Member Team Leader
Chic-Fil-A
03.2022 - 11.2022
High School Diploma -
The Work Group
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