Damilola Familola
Carmel,IN
Summary
Proven track record in enhancing customer satisfaction and sales at Original Pancakes House, adept in guest service and order taking. Leveraged exceptional communication and organization skills to resolve issues and train new hires, significantly improving dining experiences. Specialized in high-volume environments, ensuring meticulous quality control and professional appearance.
Overview
5
5
years of professional experience
1
1
Certification
1
1
year of post-secondary education
Work History
Restaurant Server
Original Pancakes House
1518 West 86th Street, Indianapolis, IN 46260
11.2023 - Current
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
Restaurant Team Member
Verde Flavor of Mexico
2727 East 86th Street, Indianapolis, IN 46240
06.2020 - 11.2023
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
Education
High School Diploma -
Christel House Dors
55 N Tibbs Avenue, Indianapolis, IN 46222 09.2019 - 06.2020
No Degree - Welding
Sutton-Garten
901 North Senate Avenue, Indianapolis, IN 4620205-2020
Skills
- Customer satisfaction
- Order taking
- Organization
- Guest service
- Exceptional communication
- Cleanliness
- Menu recommendations
- Menu memorization
- Detail-oriented
- High volume dining
- Safe food handling
- Memory retention
- Quality control
- Professional appearance
- Payment processing
Certification
- [Area of certification]
- [State] Driver's License
Languages
English
Full Professional
Yoruba
Native or Bilingual
Interests
- High-Intensity Interval Training
- Enjoy participating in [activity] for overall physical and mental well-being
- Gym Workouts
- Passionate about balancing physical health with mental and emotional wellness
- Mindfulness Practices
- Committed to improving personal fitness through regular participation in DriTri
Timeline
Restaurant Server
Original Pancakes House
11.2023 - Current
Restaurant Team Member
Verde Flavor of Mexico
06.2020 - 11.2023
High School Diploma -
Christel House Dors
09.2019 - 06.2020
No Degree - Welding
Sutton-Garten