Damion Bryan
Upper Marlboro,MD
Summary
Deployment Coordinator with proven history of leading smooth and efficient software projects. Focused on strengthening processes and integrating deliverables. Oversees highly technical work. Experienced Deployment Coordinator with 4-year helpdesk career performance. Excellent communication skills, advanced knowledge of customer service and strong dedication to surpassing expectations and achieving remarkable results with flawless deployments.
Overview
16
16
years of professional experience
Work History
Deployment Coordinator
Tanager, Inc
04.2023 - Current
- Coordinate deployment and readiness with property managers for the day and time of deployment by email, teams, 8x8 phone systems. Making sure I''m collecting the right data for the deployment team.
- Provide great customer service when dealing customers Improved deployment timelines for projects by closely monitoring progress and addressing potential bottlenecks.
- Reduced downtime during deployments with thorough pre-implementation testing and validation protocols.
Customer Support Engineer II
LIVE! Casino & Hotel
08.2018 - 03.2020
- Enhanced customer satisfaction by promptly addressing technical issues and providing effective solutions.
- Collaborated with cross-functional teams to improve product quality and reduce customer complaints.
- Reduced response times by optimizing ticketing system workflows and prioritizing high-impact issues.
Lead Customer Service Representative
BRINKS, INC.
07.2007 - 07.2018
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Responded to customer calls and emails to answer questions about products and services.
- Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
- Engaged clients in person and over phone to answer questions and address complaints.
Education
Associate of Arts - Information Technology, A.A.S.
PRINCE GEORGE’S COMMUNTY COLLEGE, LARGO, MD
LARGO, MD 04.2024
Skills
- Software Expertise
- Project Oversight
- Data Security
- Hardware Update Coordination
- Attention to Detail
- Customer Service
- Problem-Solving
- Conflict Resolution
Timeline
Deployment Coordinator
Tanager, Inc
04.2023 - Current
Customer Support Engineer II
LIVE! Casino & Hotel
08.2018 - 03.2020
Lead Customer Service Representative
BRINKS, INC.
07.2007 - 07.2018
Associate of Arts - Information Technology, A.A.S.
PRINCE GEORGE’S COMMUNTY COLLEGE, LARGO, MD
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