Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Damion Davis

New York,NY

Summary

Customer-focused professional with experience in security, concierge services, resident assistance, and call center operations. Skilled in front desk management, access control, resident relations, conflict resolution, and customer service. Proven ability to handle high-volume inquiries, assist residents and guests, maintain building security, and provide professional support in fast-paced environments. Strong communication, problem-solving, and multitasking skills with a commitment to delivering exceptional service and creating positive customer experiences.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Namncay and Associates
Chicago, Illinois
08.2025 - Current
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Managed call queues effectively to minimize wait times for customers.
  • Resolved customer complaints using effective communication strategies.
  • Documented customer interactions in the CRM system accurately and timely.
  • Updated customer accounts, addresses and contact information within call management databases.

Residential Concierge

AMLI Residential
Chicago, IL
01.2023 - 08.2025
  • Enforced security protocols by monitoring access control systems and issuing visitor badges.
  • Monitored security systems to ensure resident safety and comfort.
  • Coordinated maintenance requests and ensured timely responses.
  • Assisted new residents with orientation and building amenities information.
  • Provided information to residents and visitors about the property, services, and amenities.

Resident Assistant

Cottagewood Senior Communities
Rochester, Minnesota
06.2018 - 12.2022
  • Assisted residents with daily living activities and personal care needs.
  • Monitored resident well-being and reported any concerns to healthcare staff.
  • Facilitated communication between residents, families, and medical professionals.
  • Maintained a clean and safe environment for residents and visitors.
  • Implemented safety protocols to ensure compliance with health regulations.

Education

High School Diploma -

Greenwood HighSchool
Greenwood, MS

Skills

  • Conflict Resolution
  • Data Entry
  • CRM Software
  • Microsoft Office Suite
  • Administrative Support
  • Call Center Operations
  • Case Management
  • Problem Resolution
  • Front Desk Operations
  • Records Management
  • Scheduling
  • Multitasking
  • Verbal & Written Communication
  • Resident Services
  • Access Control
  • Incident Reporting
  • Team development

Certification

  • HUD Housing Specialist Certification
  • ACT WorkKeys National Career Readiness Certificate

Accomplishments

• HUD Regulations Examination - Passed (score: 89%) (2026)

Timeline

Customer Service Representative

Namncay and Associates
08.2025 - Current

Residential Concierge

AMLI Residential
01.2023 - 08.2025

Resident Assistant

Cottagewood Senior Communities
06.2018 - 12.2022

High School Diploma -

Greenwood HighSchool
Damion Davis