Damira Grinage
Philadelphia,PA
Summary
Excellent communication and problem solving skills. I excel in scheduling and managing my time. I believe that my current experience will permit me to develop as a great asset in this role.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Sales Manager
Kimpton Hotels
Pittsburgh, Pennsylvania
05.2024 - Current
- Developed relationships with clients to enhance customer loyalty and satisfaction.
- Collaborated with team members to create effective sales strategies and promotions.
- Trained new staff on sales techniques and hotel services for improved performance.
- Conducted market research to identify trends and opportunities in the hospitality industry.
- Coordinated with other departments to streamline guest experiences and service quality.
- Managed daily operations of sales department, including supervision of staff members.
- Established relationships with key clients, while maintaining existing customer base.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Achieved company growth and brand development through market expansion and sales.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Resolved customer complaints regarding sales and service.
- Supported sales team members to drive growth and development.
- Built sales forecasts and schedules to reflect desired productivity targets.
Assistant Front Office Manager
Kimpton Hotels
Pittsburgh, Pennsylvania
12.2021 - 12.2024
- Trained and supervised front desk staff in customer service and hotel policies.
- Coordinated room assignments and reservations using property management systems.
- Provided leadership by setting an example for other employees to follow.
- Worked closely with housekeeping department to ensure rooms are ready for incoming guests.
- Maintained up-to-date knowledge of all hotel products, services, pricing plans and promotions.
- Investigated customer complaints and took corrective action when necessary.
- Ensured that all staff members were properly trained on hotel policies and procedures.
- Performed cashiering duties such as handling payments from customers.
- Coached and counseled employees to enhance performance and eliminate process lags.
- Coordinated room assignments, check-in and check-out processes and other guest services activities.
- Booked hotel rooms, car rentals, and flights for company trips and conferences.
- Monitored front desk staff performance, ensuring adherence to company standards.
- Assisted guests with reservations changes or cancellations as needed.
- Maximized revenues and profits by eliminating inefficiencies and building customer loyalty with exceptional support.
- Administered office budget, maintained records, and tracked expenses to achieve financial targets.
- Developed administrative team to support corporate growth and objectives.
- Oversaw CRM updates and backups, report generation, and troubleshooting requisition.
- Conducted transactions, confirming patient information, and processing according to standard protocol.
- Monitored office inventory to maintain supply levels.
- Developed and maintained a positive working environment, fostering team collaboration.
- Coordinated room assignments, taking into account guest preferences and special requests.
- Oversaw daily operations of front office, ensuring efficient and effective service delivery.
- Ensured all front office activities complied with legal, regulatory, and company policies.
- Implemented standard operating procedures to improve guest check- and -out process.
- Pitched in to help with office tasks during busy periods and staff absences.
Customer Service Representative
Duke University
Raleigh, North Carolina
03.2021 - 09.2021
- Provided assistance to students and faculty through effective communication and support.
- Resolved customer inquiries using university systems and databases efficiently.
- Educated users on available services and resources at the institution.
Education
Associate of Arts - Mass Communication
West Penn University
California, PA 08.2014 - 06.2018
Skills
- Excellent communication skills
- Time management
- Effective communication
- Conflict resolution
- Front office operations
- Positive and upbeat
- Decisive
- Motivational skills
- Operations
- Verbal and written communication
Timeline
Sales Manager
Kimpton Hotels
05.2024 - Current
Assistant Front Office Manager
Kimpton Hotels
12.2021 - 12.2024
Customer Service Representative
Duke University
03.2021 - 09.2021
Associate of Arts - Mass Communication
West Penn University
08.2014 - 06.2018