Damira Joiner
Sealy,Texas
Summary
Hard-working and dependable professional with proven organizational, communication, and teamwork skills. Aiming to leverage my abilities to successfully fill the financial role at your company. Frequently complimented as adaptable by my peers, I can be relied upon to help your company achieve its goals.
Overview
12
12
years of professional experience
Work History
Branch Manager
Brazos Valley Schools Credit Union
2023.12 - Current
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Maintained friendly and professional customer interactions.
- Complied with regulatory guidelines and requirements.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
Assistant Branch Manager
Brazos Valley Schools Credit Union
2023.04 - 2023.12
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Streamlined branch operations for increased efficiency through implementation of new processes and procedures.
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and mentored new employees, fostering a positive work environment that led to higher retention rates.
- Conducted regular performance evaluations for staff members, providing constructive feedback for professional development and growth.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Led monthly team meetings focusing on progress updates, goal-setting sessions, best practices sharing and collaborative problemsolving.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
Financial Services Officer
Brazos Valley Schools Credit Union
2019.04 - 2023.04
- Assist members with teller transactions
- Assist members with financial needs
- Responsible for opening new memberships and other accounts as needed
- Assist members with loan applications, processing, and closing
- Maintain vault accuracy
- Maintain cash drawer accuracy
- Assist with projects as needed as well as other branch duties
Senior Assistant Manager
Security Finance
2012.07 - 2019.04
- Support the branch manager in daily operations of the branch
- Prepare and handle office deposits
- Process loan applications
- Closed approved loans
- Maintain filing and record-keeping system
- Prepare and assemble reports for remittance
Education
Associate of Science - Business Administration and Management
Blinn College
Sealy, Texas05.2010
High School Diploma -
Sealy High School
Sealy, TX05.2007
Skills
- Coaching and Mentoring
- Performance Reviews
- Interviewing and Hiring
- Relationship building and management
- Customer Service
- Strong team-builder
- Approachable
- Excellent work ethic
Timeline
Branch Manager
Brazos Valley Schools Credit Union
2023.12 - Current
Assistant Branch Manager
Brazos Valley Schools Credit Union
2023.04 - 2023.12
Financial Services Officer
Brazos Valley Schools Credit Union
2019.04 - 2023.04
Senior Assistant Manager
Security Finance
2012.07 - 2019.04
Associate of Science - Business Administration and Management
Blinn College
High School Diploma -
Sealy High School
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