Damisha Sam
Dallas,TX
Summary
Skilled Customer Service Representative with 7+ years experience in resolving complex customer inquiries. Possess strong communication skills, problem-solving abilities and demonstrate high adaptability to fast-paced environments. Previous professional roles have demonstrated a consistent history of enhancing customer satisfaction and team productivity.
Overview
8
8
years of professional experience
Work History
CSR
National Bankruptcy Services LLC
Dallas, TX
04.2024 - Current
- Identified customer needs and provided appropriate solutions.
- Advised clients on their rights and responsibilities under applicable state laws governing consumer credit protection.
- Reviewed financial information and discussed available options with clients to determine eligibility for bankruptcy protection.
- Collaborated with other teams within the organization to resolve complex issues related to customers' accounts.
- Documented all conversations with customers in CRM, BTS software according to company standards.
- Adhered to company's established protocols for handling confidential data.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
CUSTOMER RELATIONS SPECIALIST
National HME
Irving, TX
05.2020 - 10.2023
- Developed relationships with customers to ensure repeat business
- Answered customer inquiries via telephone, email and in person
- Resolved customer complaints promptly and efficiently
- Processed orders for existing customers according to their preferences
- Collaborated with other departments to ensure timely resolution of customer issues
- Identified root cause of technical issues and developed solutions
- Diagnosed system errors using event viewer logs and other diagnostic tools
- Created user accounts on multiple platforms such as Windows Server 2008, 2012, 2016 Active Directory
- Conducted training sessions for end-users on various applications and softwares
RECRUITER
ASAP Personnel
Addison, TX
05.2019 - 03.2020
- Sourced and screened potential candidates for open positions
- Advertised and promoted open positions using social media and digital marketing procedures
- Conducted in-depth interviews with top candidates to assess skills and fit
- Maintained Applicant Tracking System records of all applicants
- Provided feedback to unsuccessful applicants on the status of their applications
- Ensured compliance with applicable laws and regulations regarding recruitment activities
- Coordinated background checks on successful candidates prior to offer acceptance
- Assisted in onboarding of new hires by providing orientation materials and training sessions
- Monitored applicant tracking system actions to support hiring deadlines and streamline candidate experiences
- Provided hiring status updates to HR and managers for comprehensive oversight
- Attended career fairs and networking events to help fill openings and build candidate pipeline
WORKFORCE SUPERVISORS-RECRUITER
Taylor Smith Consulting
Dallas, TX
01.2017 - 05.2019
- Interacted with external vendors regarding recruitment initiatives
- Planned and coordinated the hiring, training, and scheduling of new employees
- Developed strategies to motivate staff and ensure they are working efficiently
- Provided leadership and direction to team members while ensuring quality standards were met
- Conducted regular meetings with staff to discuss progress, goals, and any issues or concerns
- Created reports outlining employee productivity levels for upper management review
- Maintained up-to-date records of employee attendance and leave requests
- Reviewed resumes, conducted phone screens, and managed candidate pipelines
- Developed job descriptions and postings to attract qualified applicants
- Collaborated with hiring managers to understand position requirements
- Scheduled or conducted new employee orientations
- Provided hiring status updates to HR and managers for comprehensive oversight
- Utilized internal recruiting systems (iCIMS) to record, update and track all candidate progress
- Participated in local job fairs and recruitment events for prospective hiring
Education
Cosmetology - Hairstyling
Ogle School Hair Skin Nails
Dallas, TX11.2023
Education Administration -
Sam Houston High School
Arlington, TX06.2009
Skills
- Account Management
- Complaint Resolution
- Medical Terminology Knowledge
- Sales Expertise
- Talent Acquisition
- Partnership Development
- Legal Compliance
- Letters and documentation
- Bankruptcy law
- Loan Documentation
Timeline
CSR
National Bankruptcy Services LLC
04.2024 - Current
CUSTOMER RELATIONS SPECIALIST
National HME
05.2020 - 10.2023
RECRUITER
ASAP Personnel
05.2019 - 03.2020
WORKFORCE SUPERVISORS-RECRUITER
Taylor Smith Consulting
01.2017 - 05.2019
Cosmetology - Hairstyling
Ogle School Hair Skin Nails
Education Administration -
Sam Houston High School
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