Damisha Sam
Mansfield,TX
Summary
Skilled Customer Service Representative with 7+ years experience in resolving complex customer inquiries. Possess strong communication skills, problem-solving abilities and demonstrate high adaptability to fast-paced environments. Previous professional roles have demonstrated a consistent history of enhancing customer satisfaction and team productivity.
Professional cosmetology expert skilled in hair styling, coloring, and skincare. Strong emphasis on team collaboration and adaptable to changing needs. Proven ability to create personalized beauty experiences, ensuring client satisfaction and achieving desired results. Reliable and versatile, excelling in both independent and team environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
CSR
National Bankruptcy Services LLC
2024.04 - Current
- Identified customer needs and provided appropriate solutions.
- Advised clients on their rights and responsibilities under applicable state laws governing consumer credit protection.
- Reviewed financial information and discussed available options with clients to determine eligibility for bankruptcy protection.
- Collaborated with other teams within the organization to resolve complex issues related to customers' accounts.
- Documented all conversations with customers in CRM, BTS software according to company standards.
- Adhered to company's established protocols for handling confidential data.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
CUSTOMER RELATIONS SPECIALIST
National HME
2020.05 - 2023.10
- Developed relationships with customers to ensure repeat business
- Answered customer inquiries via telephone, email and in person
- Resolved customer complaints promptly and efficiently
- Processed orders for existing customers according to their preferences
- Collaborated with other departments to ensure timely resolution of customer issues
- Identified root cause of technical issues and developed solutions
- Diagnosed system errors using event viewer logs and other diagnostic tools
- Created user accounts on multiple platforms such as Windows Server 2008, 2012, 2016 Active Directory
- Conducted training sessions for end-users on various applications and softwares
RECRUITER
ASAP Personnel
2019.05 - 2020.03
- Sourced and screened potential candidates for open positions
- Advertised and promoted open positions using social media and digital marketing procedures
- Conducted in-depth interviews with top candidates to assess skills and fit
- Maintained Applicant Tracking System records of all applicants
- Provided feedback to unsuccessful applicants on the status of their applications
- Ensured compliance with applicable laws and regulations regarding recruitment activities
- Coordinated background checks on successful candidates prior to offer acceptance
- Assisted in onboarding of new hires by providing orientation materials and training sessions
- Monitored applicant tracking system actions to support hiring deadlines and streamline candidate experiences
- Provided hiring status updates to HR and managers for comprehensive oversight
- Attended career fairs and networking events to help fill openings and build candidate pipeline
WORKFORCE SUPERVISORS-RECRUITER
Taylor Smith Consulting
2017.01 - 2019.05
- Interacted with external vendors regarding recruitment initiatives
- Planned and coordinated the hiring, training, and scheduling of new employees
- Developed strategies to motivate staff and ensure they are working efficiently
- Provided leadership and direction to team members while ensuring quality standards were met
- Conducted regular meetings with staff to discuss progress, goals, and any issues or concerns
- Created reports outlining employee productivity levels for upper management review
- Maintained up-to-date records of employee attendance and leave requests
- Reviewed resumes, conducted phone screens, and managed candidate pipelines
- Developed job descriptions and postings to attract qualified applicants
- Collaborated with hiring managers to understand position requirements
- Scheduled or conducted new employee orientations
- Provided hiring status updates to HR and managers for comprehensive oversight
- Utilized internal recruiting systems (iCIMS) to record, update and track all candidate progress
- Participated in local job fairs and recruitment events for prospective hiring
Education
Cosmetology - Hairstyling
Ogle School Hair Skin Nails
Dallas, TX11.2023
Education Administration -
Sam Houston High School
Arlington, TX06.2009
Skills
- Account Management
- Complaint Resolution
- Medical Terminology Knowledge
- Sales Expertise
- Talent Acquisition
- Partnership Development
- Legal Compliance
- Letters and documentation
- Bankruptcy law
- Loan Documentation
Certification
Cosmetology license
Timeline
CSR
National Bankruptcy Services LLC
2024.04 - Current
CUSTOMER RELATIONS SPECIALIST
National HME
2020.05 - 2023.10
RECRUITER
ASAP Personnel
2019.05 - 2020.03
WORKFORCE SUPERVISORS-RECRUITER
Taylor Smith Consulting
2017.01 - 2019.05
Cosmetology - Hairstyling
Ogle School Hair Skin Nails
Education Administration -
Sam Houston High School