Damiya Rockmore
Forney
Summary
Motivated and service-driven individual with a passion for law, community advocacy, and justice. Skilled in leadership, communication, and building strong relationships. Seeking an opportunity to contribute to a legal or public service environment where I can support others, promote equity, and continue developing my knowledge of the legal field.
Overview
6
6
years of professional experience
Work History
Supervisor
GardaWorld Security
Dallas
11.2023 - Current
- Skilled in managing staff and ensuring the highest level of customer satisfaction.
- Committed to ensuring the efficient and effective running of the workplace.
- Recruiting, training and supervising security officers and guards.
- Manage and/or implement security protocols related to the storage of confidential information and documents.
- Monitoring and control access points, conducting patrols, and responding to incidents in a prompt and effective manner.
Guest Advocate
Target
Dallas
08.2022 - 11.2023
- Delivered exceptional customer service to every customer by using extensive knowledge of products and services and creating welcoming positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize customer needs. Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Quickly and accurately answered customer questions, suggested effective solutions, and resolved issues to increase customer satisfaction 100%.
Security Guard
GardaWorld Security
Dallas
05.2022 - 11.2023
- Conduct regular patrols and inspections of assigned areas to ensure the security and safety of personnel and property.
- Conduct thorough investigations into incidents and provide detailed reports to management for review and action.
- Collaborate with local law enforcement agencies to develop and implement effective security strategies and emergency response plans.
- Respond promptly to emergency situations and provide necessary help to support the safety and well-being of individuals.
Lifeguard
Jade Waters Resort Pool
Dallas
06.2019 - 09.2019
- Monitored safety of guests in and around swimming pool.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Checked pool and surrounding areas for hazardous conditions.
- Detailed safety rules and procedures regarding activities to customers and guests.
- Saved distressed persons using rescue techniques and equipment.
Education
Certification - American Government: Constitutional Foundational Course, Art of Persuasive Writing and public speaking
Harvard University
Cambridge, Massachusetts09.2025
Associate’s Degree - Associate’s of Arts, Associate’s of Psychology
Eastfield College
Dallas, Texas12.2024
Some College - Political Science, Psychology
Texas Southern University
Houston, Texas12.2022
H. Grady Spruce High School -
H. Grady Spruce High School
Dallas, Texas05.2022
Skills
- Problem solving
- Leadership
- Communication
- Teamwork
- Time management
- Customer satisfaction
- Adaptability
- Data analysis
- Sales
- Project management
- Customer service
- Conflict resolution
- Communication skills
- Attention to detail
- Microsoft Office
- Data entry
- Excel
- Public speaking
Timeline
Supervisor
GardaWorld Security
11.2023 - Current
Guest Advocate
Target
08.2022 - 11.2023
Security Guard
GardaWorld Security
05.2022 - 11.2023
Lifeguard
Jade Waters Resort Pool
06.2019 - 09.2019
Certification - American Government: Constitutional Foundational Course, Art of Persuasive Writing and public speaking
Harvard University
Associate’s Degree - Associate’s of Arts, Associate’s of Psychology
Eastfield College
Some College - Political Science, Psychology
Texas Southern University
H. Grady Spruce High School -
H. Grady Spruce High School
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