Jimmy Settle
Rye
Summary
Dedicated supervisor skilled in team management and customer relationship management. Successfully trained staff, resolved conflicts, and implemented effective workflows, resulting in increased productivity and customer satisfaction.
Overview
17
17
years of professional experience
Work History
Supervisor
TRAVIS TIRE RECYCLING
Cleveland
10.2008 - Current
- Supervised daily operations for tire recycling and processing activities.
- Trained staff on safety protocols and equipment handling procedures.
- Coordinated workflow to ensure timely completion of recycling tasks.
- Implemented process improvements to enhance operational efficiency.
- Conducted regular inspections of equipment to ensure proper functionality.
- Resolved employee concerns and fostered a positive work environment.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Directed and supervised team of 15 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Collaborated with other departments to coordinate workflow processes between teams.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Tracked progress on projects and provided timely feedback to staff members.
- Created new strategies for improving customer service standards within the organization.
- Negotiated with suppliers to secure cost-effective resources.
- Negotiated with vendors and suppliers to secure advantageous terms and pricing.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Managed budget for department, ensuring all expenses stayed within allocated funds.
- Managed team of XX employees, ensuring high productivity and quality standards were met.
- Streamlined workflow processes, reducing project completion times.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Developed strategies to improve team performance and productivity.
- Identified opportunities for process improvements, leading to cost reductions and increased productivity.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Trained new employees on company policies, job duties, and performance expectations.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Recruited and trained new employees to meet job requirements.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Assigned work and monitored performance of project personnel.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Implemented quality control measures to uphold company standards.
Education
High School Diploma -
Lincoln Academy
Houston, TXSkills
- Process improvement
- Equipment maintenance
- Safety training
- Workflow coordination
- Performance evaluation
- Employee recruitment
- Customer relationship management
- Conflict resolution
- Team leadership
- Effective communication
- Problem solving
- Time management
- Staff mentoring
- Project planning
- Complex Problem-solving
- Negotiation
- Staff management
- Attention to detail
- Schedule development
- Relationship building
- Public speaking
- Employee development
- Policy enforcement
- Workflow management
- [Software] experience
- Employee motivation
- Payroll processing
- Staff development
- Coaching and mentoring
- Operations management
- Verbal and written communication
- Customer service
- Decision-making
- Negotiation and conflict resolution
- Teamwork
- Reliability
- Problem-solving
- Performance evaluations
- Training and development
Timeline
Supervisor
TRAVIS TIRE RECYCLING
10.2008 - Current
High School Diploma -
Lincoln Academy