Damola Abiola
Randallstown,MD
Summary
Proven Customer Service Manager with a track record of enhancing customer satisfaction and loyalty at Platinum Amala Spot. Expert in problem-solving and Microsoft Office, I led initiatives that significantly reduced complaints. Skilled in fostering teamwork and leveraging customer-focused strategies to boost sales revenue, demonstrating a unique blend of technical and interpersonal skills.
Overview
8
8
years of professional experience
Work History
Customer Service Manager
Platinum Amala Spot
01.2022 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Sales Representative
Home Depot
02.2017 - 08.2021
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Education
Bachelor of Arts - Business Administration
Kwara State Polytechnic Ilorin
Ilorin Kwara State01-2003
Skills
- Customer Service
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Customer-focused
best customer service administrator 2023
based on my customer relationship and how i do attended to the customers ,mostly i have listening hear and always solve their order on time
Timeline
Customer Service Manager
Platinum Amala Spot
01.2022 - Current
Sales Representative
Home Depot
02.2017 - 08.2021
Bachelor of Arts - Business Administration
Kwara State Polytechnic Ilorin
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