Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Damon Heine

Los Angeles,CA

Summary

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

7
7
years of professional experience

Work History

Guest Service Representative

Crypto.com Arena
Los Angeles, CA
11.2023 - Current
  • Provided guests relevant information regarding venue policies and helped guests wherever needed.

House Staff Supervisor

LA Philharmonic
Los Angeles, CA
04.2018 - Current
  • Directed, coordinated and supervised staff activities to ensure adherence to established policies and procedures.
  • Monitored staff performance and provided feedback, coaching and counseling to improve job performance.

Stock and Inventory Staff

Hard Rock Cafe
Los Angeles, CA
11.2019 - 12.2023
  • Provided inventory services for the retail section of the Hard Rock Cafe restaurant.
  • Made sure items were stocked and replenished throughout the day.

Education

Bachelor of Arts - Film And Digital Media

University of California, Santa Cruz
Santa Cruz, CA
06-2017

Skills

  • Guest Relations
  • Customer Service
  • Complaint Handling
  • Detail Oriented
  • Issue Resolution
  • Product Sales
  • Knowledge of local area
  • Computer Skills
  • Guest accommodations

References

References available upon request.

Timeline

Guest Service Representative

Crypto.com Arena
11.2023 - Current

Stock and Inventory Staff

Hard Rock Cafe
11.2019 - 12.2023

House Staff Supervisor

LA Philharmonic
04.2018 - Current

Bachelor of Arts - Film And Digital Media

University of California, Santa Cruz

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Damon Heine