Damon Heine
Los Angeles,CA
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
7
7
years of professional experience
Work History
Guest Service Representative
Crypto.com Arena
Los Angeles, CA
11.2023 - Current
- Provided guests relevant information regarding venue policies and helped guests wherever needed.
House Staff Supervisor
LA Philharmonic
Los Angeles, CA
04.2018 - Current
- Directed, coordinated and supervised staff activities to ensure adherence to established policies and procedures.
- Monitored staff performance and provided feedback, coaching and counseling to improve job performance.
Stock and Inventory Staff
Hard Rock Cafe
Los Angeles, CA
11.2019 - 12.2023
- Provided inventory services for the retail section of the Hard Rock Cafe restaurant.
- Made sure items were stocked and replenished throughout the day.
Education
Bachelor of Arts - Film And Digital Media
University of California, Santa Cruz
Santa Cruz, CA06-2017
Skills
- Guest Relations
- Customer Service
- Complaint Handling
- Detail Oriented
- Issue Resolution
- Product Sales
- Knowledge of local area
- Computer Skills
- Guest accommodations
References
References available upon request.
Timeline
Guest Service Representative
Crypto.com Arena
11.2023 - Current
Stock and Inventory Staff
Hard Rock Cafe
11.2019 - 12.2023
House Staff Supervisor
LA Philharmonic
04.2018 - Current
Bachelor of Arts - Film And Digital Media
University of California, Santa Cruz
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