Damon Johnson
Roanoke,Alabama
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
18
18
years of professional experience
Work History
Financial Solutions Specialist
PNC FINANCIAL SERVICES GROUP
Kalamazoo, MI
01.2023 - Current
- Analyzed client financial needs to recommend tailored banking products and services.
- Developed comprehensive financial plans to optimize client asset management strategies.
- Ensured regulatory compliance by staying current on industry laws and guidelines pertaining to finance-related activities.
- Conducted thorough risk assessments to minimize potential losses and safeguard investments.
- Provided exceptional customer service, resolving complex issues quickly and effectively, resulting in high client satisfaction ratings.
- Developed comprehensive financial plans tailored to individual client needs, resulting in improved financial stability and growth.
- Assisted clients in achieving their financial goals through personalized wealth management strategies.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
New Hire Training Specialist
CONTINUUM
08.2021 - 12.2022
- Developed and implemented training programs to enhance employee performance and operational efficiency.
- Led workshops to improve team skills and knowledge retention across multiple departments.
- Collaborated with leadership to align training strategies with organizational goals and objectives.
- Coordinated onboarding processes for new hires, ensuring consistency in training delivery and materials.
- Facilitated cross-functional training sessions, promoting collaboration and knowledge sharing among teams.
- Mentored new hires during their onboarding process, accelerating their integration into the company culture and work environment.
Administrative Specialist
Sequium Asset Solutions
Marietta, GA
01.2019 - 07.2021
- Managed resolution of all written and online credit report disputes.
- Streamlined office operations by implementing efficient administrative processes.
- Coordinated communications between departments to enhance workflow and collaboration.
- Analyzed workflow data to identify areas for enhancement, driving strategic decisions at the departmental level.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Improved customer satisfaction with prompt and professional responses to inquiries and concerns.
- Minimized errors in documentation through meticulous proofreading, editing, formatting skills.
- Collaborated closely with human resources personnel to ensure timely processing of new hire paperwork, benefits administration, and employee record updates.
New Hire Mentor
AFNI
Opelika, AL
10.2015 - 07.2019
- Facilitated training and coaching for new hire agents to enhance customer service skills and performance.
- Guided new employees through onboarding processes and company policies.
- Implemented feedback mechanisms to assess employee progress and engagement.
Collections Manager
BUDDY'S HOME FURNISHINGS
Opelika, AL
07.2018 - 12.2018
- Managed resolution of past due accounts to enhance cash flow and minimize financial risk.
- Executed proactive outreach to customers to mitigate potential collections issues.
- Researched accounts and completed due diligence to resolve collection problems.
- Reviewed, researched, and corrected discrepancies and customer concerns.
Machine Operator
RELINTLESS
Roanoke, AL
06.2014 - 09.2015
- Manufactured lint rollers to meet production targets.
- Assisted with the movement of heavy materials and equipment. Supported team efforts in lifting and transporting bulky items. Helped maintain efficiency by managing physical tasks related to lifting.
Assembler/Machine Operator
JAC PRODUCTS
Franklin, GA
05.2013 - 06.2014
- Fabricated side rails and cross bars for leading manufacturers including Mercedes, Lexus, and Ford.
- Operated various assembly tools and machinery, maintaining efficiency and safety standards.
- Collaborated with team members to streamline workflow and enhance overall productivity.
- Inspected finished products for defects, ensuring adherence to quality guidelines and customer satisfaction.
- Implemented process improvements, reducing downtime and increasing output consistency.
Janitorial Assistant
HANDLEY MIDDLE SCHOOL
Roanoke, AL
08.2008 - 05.2013
- Executed thorough cleaning operations throughout the school premises.
- Performed routine maintenance to support equipment reliability. Assisted in repairs to enhance operational efficiency. Conducted troubleshooting to address maintenance issues.
Education
High School Diploma -
Handley High School
Roanoke05-2010
Skills
Utilized Microsoft Office tools to assist in document preparation and presentations
Supported team initiatives through effective leadership skills
Performed handyman tasks to maintain workplace operations
Applied problem-solving techniques to address challenges efficiently
Facilitated strong communication among team members to enhance collaboration
Practiced active listening to better understand and address team needs
Adapted to changing work environments and priorities effectively
Managed time efficiently to meet project deadlines
Timeline
Financial Solutions Specialist
PNC FINANCIAL SERVICES GROUP
01.2023 - Current
New Hire Training Specialist
CONTINUUM
08.2021 - 12.2022
Administrative Specialist
Sequium Asset Solutions
01.2019 - 07.2021
Collections Manager
BUDDY'S HOME FURNISHINGS
07.2018 - 12.2018
New Hire Mentor
AFNI
10.2015 - 07.2019
Machine Operator
RELINTLESS
06.2014 - 09.2015
Assembler/Machine Operator
JAC PRODUCTS
05.2013 - 06.2014
Janitorial Assistant
HANDLEY MIDDLE SCHOOL
08.2008 - 05.2013
High School Diploma -
Handley High School