Damon Leanox
Carnation, WA,United States
Summary
Enthusiastic and driven candidate with proven experience in fast-paced restaurant settings. Committed to providing friendly and professional service to customers to maintain consistent revenue.
Overview
9
9
years of professional experience
Work History
Food and Beverage Manager
Salish Lodge and Spa
05.2023 - 10.2024
- Ran several teams ~25-30 team members across 3 outlets.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Resolved customer complaints involving food or beverage quality and service.
- Improved customer satisfaction by implementing innovative food and beverage menu options.
- Oversaw the hiring process for new employees, selecting top talent to join our team.
- Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to customers.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Maintained highest standards for beverage quality and service.
- Coordinated employee schedules, payroll and new hire training.
Front of House Manager
Pier 99 Restaurant
03.2021 - 05.2023
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Utilized cost analysis to raise bar revenue by 30%.
- Maintained positive environment by encouraging teamwork and respect in accordance with company mission.
- Motivated staff to perform at peak efficiency and quality.
- Utilized upselling techniques to maximize revenue and increase customer satisfaction.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Coordinated with bands and performers, setting up a yearly band schedule including ~250 gigs.
- Performed cash handling activities and secured nightly bank deposits.
- Adhered to safe work practices, food safety regulations, and health codes.
Regional Manager
CBD American Shaman
05.2019 - 02.2020
- Started and oversaw the build out process from the ground up, meeting with realtors and contractors to secure a location.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Improved customer experience by creating custom showrooms across retail locations.
- Boosted brand growth by recruiting top talent and devising strategic network and marketing tactics.
- Managed and oversaw social media accounts including: Facebook, Instagram, and our Google Business account.
- Introduced cost-saving initiatives to reduce losses and increase profit margin.
- Worked diligently to resolve unique and recurring complaints in order to promote loyalty and enhance operations.
Server/ Bartender
Pier 99 Restaurant
01.2016 - 05.2019
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepped, bussed, and reset tables for customers to offer memorable experiences to guests and foster repeat business.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
Associate of Science - Computer Science
Southwest Tennessee Community College
Memphis, TNSkills
- Restaurant Operation
- Staff Management - Scheduling
- Financial Accountability
- Food Cost Management
- Inventory Control
- POS Systems Operations
- Data Analytics
- Social Media Marketer
- Dispute Resolution
- Menu Pricing and Writing
- Coordinating Venue Live Entertainment
- Customer Relations
Guitar, Making Music, and Building Computers
I enjoy using my hands and am very technically minded. I love making music and building computers!
Timeline
Food and Beverage Manager
Salish Lodge and Spa
05.2023 - 10.2024
Front of House Manager
Pier 99 Restaurant
03.2021 - 05.2023
Regional Manager
CBD American Shaman
05.2019 - 02.2020
Server/ Bartender
Pier 99 Restaurant
01.2016 - 05.2019
Associate of Science - Computer Science
Southwest Tennessee Community College
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