Damon Lowe
Essexville,MI
Summary
Resourceful Facility Operations Manager known for high productivity and efficient task completion. Skilled in team leadership. Excel at problem-solving, communication, and adaptability to ensure smooth facility operations and improve workflow processes.
Overview
18
18
years of professional experience
Work History
Facility Operations Manager
1705 Marquette
Bay City, Michigan
01.2020 - Current
- Managed daily operations to ensure facility readiness and safety compliance.
- Supervised maintenance staff and coordinated service schedules effectively.
- Trained staff on equipment usage and safety compliance measures.
- Developed and implemented standard operating procedures for daily operations.
Sales Manager
Jacks Bicycle Shop
Bay City, Michigan
07.2015 - 06.2019
- Developed sales strategies to enhance customer engagement and product visibility.
- Managed inventory levels to ensure optimal stock availability for customers.
- Designed promotional materials to attract new customers and boost sales events.
- Oversaw daily operations to ensure a smooth customer experience in the store.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
Assistant Manager
SUBWAY®Restaurants
Essexville, Michigan
09.2014 - 07.2015
- Assisted in managing daily operations and maintaining store standards.
- Trained new employees on food safety and customer service protocols.
- Collaborated with team to ensure timely supply inventory and stock management.
- Resolved customer inquiries and complaints effectively to enhance satisfaction.
- Monitored food quality and presentation to align with brand standards.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
Shift Manager/Crew Trainer
Taco Bell
Bay City, Michigan
09.2008 - 09.2014
- Supervised team members to ensure efficient restaurant operations during shifts.
- Trained new staff on customer service standards and food safety protocols.
- Resolved customer complaints promptly to enhance guest satisfaction and loyalty.
- Monitored food preparation processes to uphold quality and safety standards.
- Coordinated with other managers to ensure smooth transitions between shifts.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Inspected work areas regularly for cleanliness and organization standards.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Coached employees on interactions with customers to drive exceptional service.
- Communicated with other shift managers to facilitate continuum of customer service.
Education
Bay City Central
Bay City, MichiganSkills
- Facility management
- Safety compliance
- Operational procedures
- Maintenance supervision
- Customer service
- Standard operating procedures
- Effective communication
- Building maintenance
- Adaptability and flexibility
- Operations management
- Teamwork
Timeline
Facility Operations Manager
1705 Marquette
01.2020 - Current
Sales Manager
Jacks Bicycle Shop
07.2015 - 06.2019
Assistant Manager
SUBWAY®Restaurants
09.2014 - 07.2015
Shift Manager/Crew Trainer
Taco Bell
09.2008 - 09.2014
Bay City Central