Wanda Gotay
Property Management
Burke,VA
Work Preference
Summary
Results-driven Facility Operations Manager with a proven track record in budget management, compliance regulation, and staff training. Committed to enhancing operational efficiency through effective vendor coordination and safety protocol implementation.
Overview
22
22
years of professional experience
Work History
Facility Operations Manager
The Michael's organization
Fort Belvoir, Virginia
06.2021 - 07.2026
- Managed daily facility operations, including scheduling, budgeting, payroll, inventory control, and purchasing to ensure seamless functionality.
- Managed staff members responsible for daily operations in the facility.
- Led staff hiring, motivation, and promotion to maintain peak performance for facility operations.
- Developed and implemented policies, procedures, and standards for facility operation.
- Ensured compliance with local laws and regulations related to facility operation.
- Oversaw the implementation of safety protocols in all areas of facility operations.
- Coordinated vendor partnerships for timely delivery of specialized equipment, enhancing facility operational capabilities.
- Prepared detailed reports summarizing operational activities at the facility on a monthly basis.
- Participated in internal audits of the research and development facility's operations, verifying compliance with applicable regulatory requirements.
Customer Service Representative
The Michael's Organization
Fort Belvoir, Virginia
01.2018 - 06.2021
- Assisted customers with inquiries and resolved issues efficiently.
- Provided product knowledge and recommendations to enhance customer satisfaction.
- Handled customer complaints and escalated unresolved issues to management.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Several different position
The Michael's organization
Fort Belvoir, Virginia
08.2004 - 01.2018
- 8/2004 -01/2018
- Warranty coordinator
- Receivable and payable Account
- Turn inspector
- Turn's coordinator
Education
Associate of Applied Science -
Bronx Community College
Bronx, NY09-1982
High School Diploma -
Walton High School
Bronx, NY06-1982
Skills
- Facility management
- Compliance regulation
- Budget management
- Policy development
- Safety protocol implementation
- Vendor coordination
- Scheduling management
- Work order management
- Time management
- Administrative management
- Customer relationship management
- Staff training
- Problem solving
- Multitasking
- Administrative management
- Vendor management
- Yardi
- Report preparation
- Computer skills
Timeline
Facility Operations Manager
The Michael's organization
06.2021 - 07.2026
Customer Service Representative
The Michael's Organization
01.2018 - 06.2021
Several different position
The Michael's organization
08.2004 - 01.2018
Associate of Applied Science -
Bronx Community College
High School Diploma -
Walton High School