Michelle Quintero
Summary
Dynamic Facility Security Officer skilled in operational readiness, compliance coordination, and client relationship management. Proven ability to enhance safety measures and foster a culture of compliance through effective staff training and communication.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Facility Operations Manager
Terminal Security Solutions
Fort Lauderdale
03.2024 - Current
- Managed daily facility operations, ensuring adherence to security protocols and enhancing overall safety.
- Coordinated staff training sessions on safety and operational procedures, fostering a culture of compliance and preparedness.
- Monitored compliance with laws and regulations.
- Collaborated with law enforcement to address security concerns and improve community relations.
- Floated between security locations, checking in with officers and assessing security to implement proactive adjustments in response to changing conditions.
- Performed administrative duties such as filing Coast Guard regulated documents and confirming terminal staff.
Assistant Operations Manager
Terminal Security Solutions
Fort Lauderdale
12.2019 - 03.2024
- Led daily meetings with staff to identify focus areas, communicate policy changes, and foster positive communication.
- Ensured that all operational tasks were completed within established timeframes.
- Monitored compliance with safety regulations and security standards.
- Developed operational procedures for terminal security protocols to enhance safety measures.
- Reviewed incident reports to ensure accurate documentation and prompt follow-up actions.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Assistant Guest Services Manager
Cinemark
Davie
12.2017 - 12.2019
- Managed daily theater operations to deliver seamless performances and enhance audience satisfaction.
- Resolved customer complaints promptly, fostering positive relationships with patrons.
- Trained new staff on operational procedures and customer engagement techniques to improve service quality.
- Maintained inventory of supplies and equipment for theater operations.
Education
High School Diploma -
Miami Lakes Educational Center
Miami Lakes, FL06-2019
Skills
- Facility management
- Emergency preparedness
- Compliance monitoring
- Security protocol development
- Data Analysis
- Microsoft Office
- Leadership
- Client relationship management
- Hospitality Management
- Interpersonal communication
Certification
- Facility Security Officer
- TWIC
- Security D License
Timeline
Facility Operations Manager
Terminal Security Solutions
03.2024 - Current
Assistant Operations Manager
Terminal Security Solutions
12.2019 - 03.2024
Assistant Guest Services Manager
Cinemark
12.2017 - 12.2019
High School Diploma -
Miami Lakes Educational Center