Damon Penn-Gilbert
Houston,TX
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
6
6
years of professional experience
Work History
Assistant
Pedro Delhi
05.2021 - 12.2023
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Reviewed and edited documents for accuracy, grammar and clarity.
- Organized resources, records and personnel to accomplish aggressive targets.
Sales Associate
Sam's Club
08.2019 - 05.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Sales Associate
Aeropostale
05.2018 - 03.2019
- Engaged with customers to build rapport and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed returns, exchanges and refunds in accordance with store policy.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
Associate of Science - Psychology
Lone Star College System
Spring, TX02.2026
High School Diploma -
Jersey Village High School
Houston, TX05.2020
Skills
- Order Processing
- Payment Processing
- Inventory Control
- Upselling
- Customer Needs Assessment
- Product Sales
- Sales Development
Timeline
Assistant
Pedro Delhi
05.2021 - 12.2023
Sales Associate
Sam's Club
08.2019 - 05.2021
Sales Associate
Aeropostale
05.2018 - 03.2019
Associate of Science - Psychology
Lone Star College System
High School Diploma -
Jersey Village High School