Orieta Peralta
The Woodlands,TX
Summary
Highly motivate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
12
12
years of professional experience
Work History
Assistant
Proscape Lawn & Landscape Services
12.2019 - Current
- Greeted guests in with friendliness and professionalism.
- Worked closely with manager to provide effective assistance for specific aspects of business operation.
- Answered incoming calls, processed requests and relayed messages to appropriate personnel.
- Assisted manager in all aspects of business operations.
- Managed and completed paperwork and overall office administration operations.
- Attended to office operations and required paperwork.
- Kept team efficient and on-task by maintaining well-stocked and organized supplies.
Sales Associate
Saks Fifth Avenue
09.2019 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
Business Solutions Specialist
Verizon Wireless
08.2016 - 07.2019
- Developed and maintained long-term relationships with clients, fostering strong service bonds and encouraging return patronage.
- Coordinated support responses to customer issues, verifying closure of concerns and correction of deficiencies.
- Recommended specific Type products to customers based on unique technical requirements of each.
- Communicated with advertising and sales teams to integrate customer feedback into future promotional efforts.
- Performed detailed research of customer business structures to accurately tailor Product or Service to unique needs of each.
- Collected customer satisfaction data via surveys and other measures.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Applied knowledge of application components in conjunction with query tools to achieve business objectives.
Beauty Advisor
Macys Department Store
10.2011 - 07.2016
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Recommended specific hair and beauty products to meet individual customer needs.
- Applied makeup and skincare products to customers following guidelines to enable testing of brand.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Identified skin and hair needs of customers to provide assistance in choosing best products.
- Maintained counter and display areas for cleanliness and organization.
- Processed payments, entering sales in register for prompt customer service.
Education
Paralegal Studies
North Shore Community College
Danvers, MA01.2012
Skills
- Revenue Growth
- Sales Goal Attainment
- Inventory Control Procedures
- Store Opening and Closing
- Event Promotion
- In-Store Support
- POS System Operations
- Educational Sales
- Teamwork and Collaboration
- Policy and Procedure Adherence
- Order Processing
- Stockroom Upkeep
- Customer Service
- Cash Handling
- Checking Inventories
- Quotas and Goals
- Answering Customer Questions
- Restocking Procedures
- Commission Sales
- Retail Knowledge
- Merchandising
- Department Resets
Languages
Spanish
Native or Bilingual
Timeline
Assistant
Proscape Lawn & Landscape Services
12.2019 - Current
Sales Associate
Saks Fifth Avenue
09.2019 - Current
Business Solutions Specialist
Verizon Wireless
08.2016 - 07.2019
Beauty Advisor
Macys Department Store
10.2011 - 07.2016
Paralegal Studies
North Shore Community College
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