Damon Quarles
Tacoma,Wa.
Summary
Talented Owner with excellent marketing, customer service and facility oversight skills and more than 15 years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
10
10
years of professional experience
Work History
Owner
Owner/Barber/SMP Technician
04.2022 - Current
- Classic Barbering Skills & Techniques including but not limited to: Men's Hair Cutting Styles, Men's Grooming & Shaving, Scalp Treatments, Women's Hair Cutting Basics, Client Preparation, Supplies & Product Knowledge, Safety Procedures, Disinfection & Sanitation
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
Claims/Estimator
Progressive Insurance
07.2019 - 07.2021
- Utilizing automated estimating systems to prepare repair estimates, Providing technical support to claim handlers on vehicle repair issues, Applying knowledge of market value and other factors affecting reparability issues, Evaluating bid content and photo documentation, vehicle damage, and causation issues
- Established a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
- Calculated labor hours accurately based on trade-specific productivity rates, leading to more realistic project timelines and work plans.
- Participated in pre-bid meetings and site visits to understand project scope and identify potential issues or challenges.
Complex claim handler
State Farm Insurance
01.2014 - 07.2019
- Determine coverage, Determine liability (who's at fault for the damages), Interview customers, claimants, and witnesses, Partner with appraisers/estimators to manage vehicle repairs, Negotiate with customers and other insurance carriers and resolve claims
- Acted as a reliable point of contact for customers throughout the claims process, addressing their concerns with empathy and professionalism.
- Demonstrated expert knowledge of auto insurance policies and coverages, allowing for accurate assessment of damages and appropriate claim payouts.
- Documented all findings in concise reports.
- Enhanced customer satisfaction by efficiently managing auto claims and providing prompt resolutions.
Education
Scalp Micropigmentation Technician
SMP Academy
Federal Way, Wa.11.2023
Barber License
Federal Way Barber School
Federal Way, WA04.2022
GED -
Tacoma Community College
Tacoma, Wa.01.1994
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
Affiliations
- Sydney Hardy (OSTI Program Manager, Greentrike shardy@greentrike.org | Work: 253-383-7521 1501 Pacific Ave, Suite 202 Tacoma, WA 98402
- Monica Spice (Metropolitan Development Center, 721 Fawcett Avenue Tacoma, WA 98402 P (253) 284-9022
Timeline
Owner
Owner/Barber/SMP Technician
04.2022 - Current
Claims/Estimator
Progressive Insurance
07.2019 - 07.2021
Complex claim handler
State Farm Insurance
01.2014 - 07.2019
Scalp Micropigmentation Technician
SMP Academy
Barber License
Federal Way Barber School
GED -
Tacoma Community College
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