Damon Robinson
Fort Wayne,IN
Summary
To secure a career with the company. To use my experience to directly contribute to the success of my employer. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
Work History
Development Associate
BAE Systems
06.2023 - Current
- Completed projects in alignment with target deadlines and financial objectives.
- Inspected and repaired products to meet company quality standards, work-in-progress tracking and reports.
- Assembled and tested various products to meet production requirements and quality control standards.
- Assembled products according to changing daily work orders and specific customer needs.
Production Worker
Metal Technologies
09.2022 - 06.2023
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Inspected and adjusted work performed to meet expectations.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Inspected final products to assess compliance with quality standards and established tolerances.
Optician /Store Manager
Longe Optical
11.2019 - 09.2022
- Managed inventory control, cash control, and store opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Appliance Sales Specialist
Best Buy
07.2017 - 06.2019
- Explained benefits and features of warranty programs, resulting in consistent add-on sales
- Maintained product knowledge to assist and educate customers on options available.
- Engaged customers using well-honed interpersonal and people skills to determine which appliances best fit needs and preferences.
- Demonstrated features and benefits while assisting customers in making informed decisions based on needs and wants.
- Utilized software to check item availability in store inventory.
Product Specialist
Ashley Furniture
01.2015 - 05.2017
- Achieved and maintained over 50% up-sell in transactions
- Continually expanded knowledge of Ashley Furniture's product line.
- Logged phone numbers and email addresses to contact customers for follow-ups.
- Researched product's technical specifications and accurately communicated information.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Personal Banker
Wells Fargo Bank, N.A.
06.2005 - 10.2006
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Cross-sold bank products and services to meet customer needs and provide options.
- Promoted financial products by maintaining excellent service offering knowledge.
Education
A+ Certification Prep - A+ Certification Preparation
IKON Tech
Fort Wayne, IN08.2001
N/A - Elementary Education
IPFW
Fort Wayne, IN02.1999
High School Diploma -
South Side High School
Fort Wayne, IN06.1997
Skills
- Computer skills
- Excellent customer service
- Leadership
- Marketing
- Multitasking
- Work in high stress situations
- Relationship Building
- Professional Demeanor
- Sales Expertise
References
References are available on request.
Youth Football coach For Metro Youth Sports (14 years)
Have been a volunteer youth football coach in Metro Youth Sports for 14 years.
Timeline
Development Associate
BAE Systems
06.2023 - Current
Production Worker
Metal Technologies
09.2022 - 06.2023
Optician /Store Manager
Longe Optical
11.2019 - 09.2022
Appliance Sales Specialist
Best Buy
07.2017 - 06.2019
Product Specialist
Ashley Furniture
01.2015 - 05.2017
Personal Banker
Wells Fargo Bank, N.A.
06.2005 - 10.2006
A+ Certification Prep - A+ Certification Preparation
IKON Tech
N/A - Elementary Education
IPFW
High School Diploma -
South Side High School