Damon Smalls
Jonesboro,GA
Summary
To use the skills and experience I've gained in many different fields to allow me to be an asset while continually growing and learning. Skilled Mobile Service Technician with significant experience in troubleshooting, repairing, and maintaining diverse mobile devices. Strengths lie in advanced diagnostics, technical problem-solving abilities, and superior customer service skills. Previous roles have resulted in improved device functionality, enhanced user satisfaction and reduced downtime through rapid response to service requests.
Overview
26
26
years of professional experience
Work History
Direct Mobile Service Technician
LGE
Atlanta, GA
07.2020 - 11.2023
- Diagnose appliance malfunctions using multimeters, pressure gauges and other diagnostic tools to assess the issue
- Repair the full line of home appliances from washers to refrigerators to flat screen televisions
- License to handle refrigerant, trained in copper and aluminum brazing
- Light electrical, low voltage
- Customer education on proper usage and maintenance.
A2 Maintenance Lead Technician
Mount Sinai Hospital
New York, NY
03.2017 - 07.2020
- Assign daily maintenance to team members, and help develop new team members.
- Disburse supplies, order supples
- Terminal cleaning of Operation Rooms, Special Procedure Rooms, and Infectious decontamination elimination.
- Wax, strip floors and shampoo carpet
- Light repair, as needed.
Route sales/ Driver
Nebraskaland Provisions
10.2015 - 03.2017
- Delivered quality food Provisions to merchants from Maine to Washington D.C
- Ensuring timely delivery of products while adhering to all DOT rules and regulations.
- Develop relationship with customers to resolve customer issues and build sales
- Maintain all Driver and maintenance logs
Field Technician
PULS Technology
New York, NY
06.2017 - 06.2020
- Repair of home appliances: GE, Whirlpool, Hotpoint..etc
- Repair of commercial appliances
- Educate consumers on proper use.
Field repair technician
A&S Appliance Repair
01.2015 - 06.2020
- Installed new home appliances
- Repair of home and commercial appliances: Stoves, Refrigerators, Washing machines, dish washers
- Educated customers on proper use and maintenance of their products.
Executive Driver
Ready To Roll Transportation
New York, NY
05.2005 - 11.2013
- Provided excellent transportation service for clients entering and exiting NYS through all ports of travel
- Assisted with travel and entertainment arrangements for customers to personalize their travel experience.
- Maintain vehicles cleanliness, maintenance appointments, and record all service issues
- Strict adherence of all NYSDMV rules and regulations.
Passenger/Cargo Screener
Homeland Security
12.1997 - 06.2004
- Screened passengers using metal detector, and X-ray technology
- Responded promptly to emergency situations in accordance with established protocol.
- Identify prohibited items and dangerous substances in carry-on luggage or other containers.
- Inspection of baggage using x-ray technology, ETD and magnetometers all under FAA rules and regulation
Correctional Officer
NYS Dept. Of Correctional Services
New York, NY
12.1997 - 04.2004
- Ensure care, custody and control of persons incarcerated and housed in NYS Correctional Facilities
- Supervise outside work details
- Ensure public safety while guarding inmates in hospitals or in transit.
- Responded to emergency situations such as riots or disturbances with appropriate force measures.
- Reviewed incident reports submitted by subordinates concerning violations of policy or procedure observed during shift changes.
- Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
- Investigated incidents involving prisoners or staff to determine who was responsible for any violations of policies or procedures.
Education
AAS -
TCI College of technology
08.2013
Skills
- Diagnose appliance malfunctions
- Repair home appliances
- Handle refrigerant
- Copper and aluminum brazing
- Light electrical
- Customer education
- Cleaning
- Terminal cleaning
- Floor maintenance
- Light repair
- GE appliances
- Whirlpool appliances
- Hotpoint appliances
- Commercial appliance repair
- Installation of home appliances
- Stove repair
- Refrigerator repair
- Washing machine repair
- Dishwasher repair
- Food delivery
- Timely delivery
- DOT rules and regulations
- Driver and maintenance logs
- Safe transportation
- NYS DOT and TLC rules and regulations
- Comfortable travel experience
- Port transportation
- Vehicle maintenance
- Merchandise delivery
- Package logging
- Shipping
- Supervision
- Public safety
- One Call Resolution
- Project Management
- Training and mentoring
- Sales Promotion
- Handling Escalations
- Audit Support
References
Available upon request.
Key Qualifications
- Graduated 08/2013: TCI College of technology, AAS HVAC/R
- License CDL Class B, various endorsements.
- Graduated Albany Training Academy 97' NYSDOCS
Timeline
Direct Mobile Service Technician
LGE
07.2020 - 11.2023
Field Technician
PULS Technology
06.2017 - 06.2020
A2 Maintenance Lead Technician
Mount Sinai Hospital
03.2017 - 07.2020
Route sales/ Driver
Nebraskaland Provisions
10.2015 - 03.2017
Field repair technician
A&S Appliance Repair
01.2015 - 06.2020
Executive Driver
Ready To Roll Transportation
05.2005 - 11.2013
Correctional Officer
NYS Dept. Of Correctional Services
12.1997 - 04.2004
Passenger/Cargo Screener
Homeland Security
12.1997 - 06.2004
AAS -
TCI College of technology
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