DAMONTE LAMBERT
LYNCHBURG,VA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multitask in a fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Zips Car Wash
Forest, VA
06.2026 - Current
- Welcomed customers upon arrival and provided detailed information about car wash services. and explained car wash options thoroughly.
- Assisted customers with service options and answered questions about car wash processes.
- Resolved customer inquiries or complaints promptly, ensuring positive service experiences.
- Assisted customers with selection of car wash packages and add-on services.
- Conducted post-wash reviews of vehicles to confirm customer satisfaction with services rendered. after completion of the car wash process to ensure satisfaction of customers.
- Processed customer orders and managed account updates.
- Maintained accurate records related to sales transactions.
- Kept a record of daily transactions and customer feedback.
- Operated car wash machinery, ensuring proper function and safety protocols.
- Ensured all safety protocols were followed during the car wash process.
- Conducted pre-wash inspections to identify vehicle needs before washing.
- Rinsed vehicles thoroughly to remove soap and debris.
- Collaborated with team members to streamline washing procedures and enhance efficiency.
- Worked closely with team members to ensure efficient service delivery.
- Participated in team meetings and contributed ideas for improving service.
- Organized supplies needed for each job including soap, water hoses, brushes, rags.
- Serviced and inspected vacuums to ensure optimal performance for customers., pressure washers and equipment for car wash and self-service areas.
- Performed basic maintenance checks on equipment used in the car wash process.
- Controlled pressure and flow rates to ensure effective cleaning of vehicles. of water, air, steam or abrasives from sprayer nozzles to activate cleaning equipment.
- Disposed of waste materials properly according to established regulations.
- Monitored operation of cleaning machines and stopped machines or notified supervisors when malfunctions occurred.
- Washed wheels and tires to prevent corrosion and enhance vehicle appearance., tires, hub caps, and wheel covers to protect wheels and wheel components from deterioration.
- Kept a record of daily transactions and customer feedback.
- Conducted quality checks to ensure each vehicle met the company's standards.
- Rinsed vehicles thoroughly to remove soap and debris.
- Participated in team meetings and contributed ideas for improving service.
- Welcomed customers upon arrival and provided detailed information about car wash services. and explained car wash options thoroughly.
- Guided vehicles onto the conveyor belt accurately and safely.
- Monitored operation of cleaning machines and stopped machines or notified supervisors when malfunctions occurred.
Digital Personal Shopper
Walmart
Madison Heights, Virginia
06.2024 - 08.2026
- Assisted customers in selecting products based on preferences and needs.
- Utilized Walmart's online shopping platform to manage customer orders efficiently.
- Collaborated with store associates to ensure product availability and quality.
- Reduced process lags by training employees on best practices and protocols.
- Monitored environment to pinpoint security vulnerabilities. to properly handle situations.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Initiated positive interactions by greeting customers and providing support. customers to foster positive experiences.
- Listened to customer needs to identify and recommend best products and services.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Engaged with customers to gather feedback and improve shopping experiences.
- Resolved customer inquiries regarding product features and availability promptly.
- Streamlined the shopping experience by organizing product categories effectively.
Customer Service Sales Representative
Boost Moblie
LYNCHBURG, VA
11.2025 - 06.2026
- Processed customer orders and managed account updates efficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Educated customers about Boost Mobile plans and promotions.
- Promoted available products and services to customers during service, account management and order calls.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided exceptional customer service to ensure customer satisfaction.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints promptly and efficiently.
- Resolved customer complaints through effective communication and problem-solving.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Assisted customers with product inquiries and service troubleshooting.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong customer relationships to encourage repeat business.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Maintained accurate records of customer interactions in the system.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Handled billing inquiries and provided clear payment information to customers.
- Conducted regular follow-up calls with customers after resolving their issues.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Maintained detailed records of customer interactions to ensure accurate tracking. of customer interactions or transactions, thoroughly recording details of inquiries.
- Updated databases with new and modified customer data.
- Entered new and modified customer data into databases to maintain accurate records. with new and modified customer data.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Surpassed sales goals through implementation of successful marketing strategies.
- Improved product knowledge on a continuous basis to provide optimal service and achieve sales quotas.
- Supported sales team members to drive growth and development.
- Took special orders in person and over telephone, generating additional revenue every month.
- Occasionally Operated and Managed different Stores Across the district.
- Occasionally Operated and Managed different Stores Across the district.
Warehouse Material Handler
J.Crew
Forest, VA
05.2024 - 11.2025
- Loaded and unloaded shipments, ensuring proper handling of products.
- Picked customer orders accurately within established timelines while ensuring quality standards were met.
- Sorted and organized inventory to maintain a clean workspace.
- Organized warehouse inventory to ensure items were in the correct location and easily accessible.
- Stocked shelves accurately in accordance with specified layout plans and labels.
- Sorted products based on size, type, style for efficient storage or shipment preparation.
- Inspected merchandise for quality assurance before stocking shelves.
- Tracked orders on computer systems for accuracy and timeliness of deliveries.
- Supported coworkers during busy periods to maintain operational efficiency.
- Verified accurate quantities and quality of incoming deliveries.
- Reviewed client pick sheets and pulled appropriate products for orders.
- Labeled and packaged appropriate products for delivery.
- Followed safety guidelines to prevent accidents and ensure compliance.
- Assisted in training new hires on safety protocols and procedures.
- Collaborated with team members to meet daily operational goals.
- Provided assistance to other team members during peak times or when additional help was needed.
- Collaborated with internal teams to fix order discrepancies, locate missing materials and report damaged products.
- Identified problems related to receiving process and worked with supervisors and managers to develop solutions quickly and efficiently.
- Utilized cargo boards and pallets to store and organize shipments.
- Maintained cleanliness of work area by sweeping, dusting, organizing shelves and disposing of trash.
- Picked and staged materials for production and tracked non-conformances and scrap.
- Assisted in maintaining accurate records of received goods including quantity received against purchase order quantities as well as condition of packaging material used for shipping and receiving purposes.
Education
G.E.D.
LYNCHBURG, VASkills
- Customer service
- Product knowledge
- Sales techniques
- Sales expertise
- Upselling services
- Service recommendations
- Conflict resolution
- Effective communication
- Follow-up skills
- Problem solving
- Customer engagement
- Customer experience
- Account management
- Account updating
- Payment handling
- Inventory management
- Quality assurance
- Customer safety
- Team collaboration
- Team building
- Timeliness and reliability
- Time management
- Prioritization
- Multi-tasking
- Attention to detail
- Documentation
- Research
- Spreadsheets
- Negotiation tactics
- Creative solutions
- Call center skills
- Active listening
- Building rapport
- Client relations
- Phone etiquette
- Script adherence
- Calm demeanor
- Sales closing
- Document processing
- Client relations
- Phone etiquette
- Document processing
Timeline
Customer Service Representative
Zips Car Wash
06.2026 - Current
Customer Service Sales Representative
Boost Moblie
11.2025 - 06.2026
Digital Personal Shopper
Walmart
06.2024 - 08.2026
Warehouse Material Handler
J.Crew
05.2024 - 11.2025
G.E.D.