- Offering time and support to shelters for the homeless, women, and animals
- Working on obtaining bodybuilding pro card
- Interests in Paleontology
- Visiting Art Museums
- Avid card game and video game enthusiast
- Hiking and going on trails
- Bird Watching
Damonte Owens
Wood River,IL
Summary
Results-driven Debt Collection Specialist with a proven track record at 1st Mid America Credit Union, excelling in debt recovery and customer relationship management. Achieved a 20% increase in departmental efficiency through process improvements while implementing tailored payment plans that enhanced client satisfaction. Skilled in data analysis and negotiation, ensuring compliance and optimal recovery rates.
Knowledgeable [Desired Position] with solid background in debt collection, leveraging expertise to recover outstanding accounts efficiently. Demonstrated ability to negotiate settlements and maintain compliance with legal regulations. Proven skills in communication and problem-solving, consistently achieving positive outcomes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Debt Collection Specialist
1st Mid America Credit Union
10.2022 - Current
- Managed high-volume collections, reducing delinquency rates through proactive communication strategies.
- Implemented payment plans tailored to clients' financial situations, enhancing customer satisfaction and retention.
- Coordinated with legal teams on escalated accounts to ensure compliance with regulations and best practices.
- Analyzed account data to identify trends, driving targeted collection efforts for optimal recovery rates.
- Led process improvement initiatives that streamlined workflow, increasing overall departmental efficiency by 20%.
- Decreased delinquency rates through consistent follow-ups, negotiation skills, and timely resolution of disputes.
- Promoted a positive work environment through teamwork, collaboration, and ongoing training for fellow collection specialists.
- Provided exceptional customer service during collections calls, leading to positive feedback from clients and improved relationships with debtors.
- Analyzed customer financial records to determine appropriate payment plan.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
- Managed repossessions and coordinated with the auction for the timely sale of collateral.
- Analyzed fraudulent checks and attempted to collect on them.
Manager
KFC
11.2015 - 08.2022
- Led daily operations to ensure high-quality food preparation and service efficiency.
- Trained and mentored staff on operational procedures and customer service excellence.
- Implemented inventory management systems to reduce waste and optimize supply chain processes.
- Developed and enforced safety protocols to maintain compliance with health regulations.
- Analyzed sales trends to drive promotional strategies and improve revenue performance.
- Coordinated staff scheduling to align workforce with peak business hours and demand fluctuations.
Education
Bachelor of Science - Accounting And Finance
Southern Illinois University, Edwardsville
Edwardsville, IL05-2027
Associate of Science - Accounting And Finance
Southwestern Illinois College
Belleville, Illinois, IL05-2025
Skills
- Debt recovery
- Payment negotiation
- Regulatory compliance
- Customer relationship management
- Financial assessment
- Data analysis
Affiliations
Food not Bombs
Certification
- Certified Credit Union Financial Counselor, 1st Mid America Credit Union - August 2024
Interests
Timeline
Debt Collection Specialist
1st Mid America Credit Union
10.2022 - Current
Manager
KFC
11.2015 - 08.2022
Bachelor of Science - Accounting And Finance
Southern Illinois University, Edwardsville
Associate of Science - Accounting And Finance
Southwestern Illinois College