Dan Abarca
Merced,CA
Summary
Bilingual Customer-focused Retail Sales professional with solid understanding of retail dynamics, marketing and customer service. Offering 26 years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise.
Overview
1
1
Certification
29
29
years of professional experience
Work History
Integrated Solutions Consultant
AT&T Inc.
Fresno, CA
06.2010 - Current
- Created and delivered sales presentations demonstrating value through cost reduction, ROI and customer satisfaction
- Implemented professional sales presentations to creatively communicate product quality and market comparisons
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends
- Tracked and analyzed weekly sales to implement corrective action plans and streamline operations
- Addressed customer complaints quickly to drive satisfaction and adjusted operational strategies to reduce issues
- Employed techniques such as cold calling, prospecting and networking to land new customers and penetrate new markets
Onsite Sales Counselor
KB Home
Madera, CA
02.2007 - 12.2008
- Counseled customers on market current status for residential and land markets
- Explained financial requirements and analytical data to potential buyers and sellers
- Advised clients on market conditions, pricing and legal requirements for property transactions
- Researched and appraised over 50 local properties
- Communicated with clients to determine property needs and budget constraints
- Liaised between buyers and sellers to facilitate negotiations and propel escrow progress
- Arranged and oversaw property closings, including document signings and funds disbursement
- Followed up with prospects throughout sales processes
- Maintained high referral rates and exceptional feedback from previous clients
Dept. Manager
Albertsons Companies
Merced, CA
01.1998 - 12.2006
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities
- Enforced safety rules and other policies to protect employees and minimize company liability
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Greeted and assisted all customers daily in high-traffic retailer
- Trained 20 employees in inventory practices, POS systems and product knowledge, contributing to 25% increase in customer satisfaction ratings
- Set and administered annual operating budget, consistently maintaining controls and preventing overages
Education
Associate of Arts - Liberal Arts And General Studies
Merced College
Merced, CAHigh School Diploma -
Merced High School
Merced, CASkills
- Project management
- Microsoft
- Permit applications
- Product demonstrations
- Issue resolution
- Performance monitoring
- Program leadership
- Employee scheduling
- Hardware and software installation
- Customer needs assessment
- Skill building
- Employee management
- Inventory management
- Spanish translation
Certification
California real estate license
Languages
Spanish
Full Professional
Timeline
Integrated Solutions Consultant
AT&T Inc.
06.2010 - Current
Onsite Sales Counselor
KB Home
02.2007 - 12.2008
Dept. Manager
Albertsons Companies
01.1998 - 12.2006
High School Diploma -
Merced High School
Associate of Arts - Liberal Arts And General Studies
Merced College