Kristen Morton
Clarksville,TN
Summary
Knowledgeable Desired Position with robust background in integrated solutions. Expertly aligned business needs with technical solutions, facilitating seamless system integrations and process improvements. Demonstrated proficiency in strategic planning and problem-solving to optimize performance and drive project success.
Integrated solutions professional with solid track record in delivering tailored business solutions. Hands-on experience in aligning technical frameworks with business objectives to streamline operations and enhance efficiency. Known for fostering team collaboration and achieving impactful results, adapting swiftly to evolving project demands while leveraging analytical and technical skills to meet organizational goals.
Professional with deep expertise in integrated solutions. Highly skilled in developing and implementing strategies that drive impactful results. Strong focus on team collaboration, seamlessly adapting to changing needs and environments. Proficient in problem-solving, project management, and client engagement, ensuring consistent delivery of high-quality outcomes.
Affable Solutions Consultant with Number years of experience helping companies connect customers with ideal solutions. Dedicated to taking ownership of full customer lifecycle, from pre-sale education to post-sale support. Consistently evangelizes for high-quality products and exceptional services. Keen to form strong, lasting business relationships between clients and providers.
Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue, and profit goals.
Overview
9
9
years of professional experience
Work History
Integrated Solutions Consultant
AT&T
Ocean Springs, MS
02.2020 - Current
- -Partner with techs to deliver an integrated experience to customers.
- -Utilize company car to travel to target homes to sell products/services.
- -Self-enterprise in a managerial role that emphasizes solo responsibility.
Retention Customer Service Representative
AT&T Mobility Call Center
Clarksville, TN
03.2020 - 03.2025
- Handled complex customer inquiries and issues, ensuring prompt resolution and high satisfaction.
- Utilized CRM software to track customer interactions and follow up on outstanding concerns.
- Executed retention strategies, successfully reducing customer churn through tailored service solutions.
- Provided product and service information to customers, enhancing their overall experience and loyalty.
- Collaborated with cross-functional teams to address customer complaints and improve service delivery.
- Trained new team members on effective customer service practices and company policies.
- Conducted data analysis on customer feedback to identify service improvement areas.
- Maintained accurate records of customer interactions and transactions, ensuring compliance with company standards.
- Developed and implemented personalized communication strategies to engage with at-risk customers.
- Resolved billing discrepancies by investigating issues and communicating with relevant departments.
- Monitored service quality metrics, identifying trends and areas for improvement.
- Facilitated customer feedback collection through surveys and direct communication to enhance service offerings.
- Supported promotional campaigns by informing customers of new products and services.
- Ensured timely follow-up on customer inquiries, fostering a sense of trust and reliability.
- Provided knowledgeable recommendations for products or services that aligned with individual customer needs, boosting satisfaction levels significantly.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed rapport with customers by actively listening to their needs, resulting in strong relationships and positive feedback.
- Continuously sought opportunities for professional development, attending workshops and training sessions to enhance customer service skills.
- Ensured compliance with industry regulations and company policies throughout all dealings with customers.
- Met or exceeded performance metrics regularly, demonstrating consistent dedication to providing exceptional service.
- Trained new hires on company policies, product offerings, and best practices for handling difficult customer situations.
- Handled high-volume calls, ensuring top-notch customer service while maintaining professionalism.
- Fostered a positive work environment by contributing constructive input during meetings and participating in team-building activities.
- Assisted customers with account updates and plan changes to optimize their satisfaction and loyalty.
- Offered proactive solutions to common issues faced by customers, reducing the need for further contact and increasing overall satisfaction levels.
- Conducted thorough investigations of customer complaints, working diligently to find resolutions that satisfied all parties involved.
- Maintained detailed records of customer interactions and shared insights with the team for continuous improvement efforts.
- Collaborated with team members to implement new strategies for improving overall customer retention.
- Facilitated open communication between customers and management when needed, acting as a liaison to address any escalated concerns.
- Managed multiple tasks simultaneously during peak call times while remaining composed under pressure.
- Worked closely with other departments as needed to resolve complex customer issues efficiently.
- Delivered accurate information regarding billing inquiries and assisted in resolving discrepancies quickly.
- Increased customer retention rates by effectively addressing and resolving concerns in a timely manner.
- Utilized CRM software efficiently to track customer interactions and ensure proper follow-up on pending issues.
- Offered personalized assistance based on each client''s unique situation, leading to higher success rates in retaining customers.
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Promptly responded to inquiries and requests from prospective customers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new personnel regarding company operations, policies and services.
- Managed timely and effective replacement of damaged or missing products.
- Sought ways to improve processes and services provided.
- Identified and resolved discrepancies and errors in customer accounts.
Retail Sales Consultant
AT&T
Slidell, LA
03.2017 - 02.2020
- -Sold both wireless and wireline products including TV and Internet.
- -Built up and maintained business leads to generate small business sales.
- -Exceeded individual and company quotas consistently.
- -Utilized value-based selling to cater to customer mobile needs.
- -Processed cash and handled end-of-shift accounting.
- -Handled sales-floor merchandising including stock and pricing accuracy.
- Customer Services Representative.
Education
HS Diploma - undefined
Walter E Stebbins High School
RIVERSIDE, OH05.2007
Skills
- Active listener and effective communicator with an inclination to solve problems in a creative way
- Solution-based salesperson with a passion for creating the perfect customer experience
- Tech-savvy and highly adaptable to rapidly-changing situations
- Professionalism
- Organization skills
- Time management
- Solid Communication
- Customer relationship management (CRM)
- Sales support
- Technical requirement design
- Requirements gathering
- Solution design
- Software integration
- Product evangelism
- Teamwork
- Customer service
- Problem-solving
- Time management
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Customer satisfaction
- Organizational skills
- Active listening
- Customer communication
Timeline
Retention Customer Service Representative
AT&T Mobility Call Center
03.2020 - 03.2025
Integrated Solutions Consultant
AT&T
02.2020 - Current
Retail Sales Consultant
AT&T
03.2017 - 02.2020
HS Diploma - undefined
Walter E Stebbins High School