Dan Anderson
Issaquah
Summary
Dedicated professional with over 10 years of experience in administrative operations, team leadership, and customer service. Skilled at managing people and processes to ensure efficiency and drive continuous improvement. Known for building strong, positive relationships, staying organized under pressure, and delivering results that align with organizational goals. Committed to fostering inclusive, collaborative environments and approaching challenges with a thoughtful and strategic mindset.
Overview
15
15
years of professional experience
Work History
Brand Specialist/F&I Mgr
Audi Seattle
08.2018 - 10.2023
- Delivered outstanding customer service, contributing to high volume vehicle sales and repeat business through strong client engagement and proactive follow-up, averaging 15.5 new/used vehicle sales/month and $300K front/back gross per year.
- Collected and managed sensitive data, submitted credit applications to banks for vehicle lease or loan approvals, and audited and submitted vehicle contracts and bills of sale.
- Efficiently scheduled and confirmed client appointments, ensuring timely service and fostering customer satisfaction.
- Tracked and documented client interactions in CRM to provide personalized service and ensure follow-ups were aligned with customer needs
- Top 10 west region in sales 5/16 quarters.
District Air Supervisor
UPS
04.2015 - 08.2018
- Supervised several teams of hourly employees, frontline supervisors, and admins, ensuring operational efficiency and addressing performance and safety issues in real time
- Conducted operational cost analysis and developed action plans to optimize efficiency, saving $720K in operational costs over 3 years.
- Managed employee scheduling, task delegation, and ensured adherence to safety protocols and performance goals.
- Collaborated with cross-functional teams to resolve scheduling issues and maintain smooth operations.
- Improved operational metrics by tracking performance data and addressing areas of deficiency, averaging 1/16,000 misrouted packages and1/13,500 left-in-building
- Maintained comprehensive records for compliance, reporting, and performance evaluation.
Front Line Supervisor
UPS
03.2013 - 04.2015
- Developed and implemented training plans to ensure compliance with UPS/FAA regulations.
- Cross-trained employees in different roles to eliminate coverage issues and improve operational flexibility.
- Managed aircraft load/unload and sorting facility operations, ensuring adherence to company standards and policies.
- Maintained documentation of employee training and flight records required by the FAA.
Package Handler
UPS
07.2008 - 03.2013
- Performed air container/trailer and ground trailer load/unload operations.
- Sorted, scanned, and loaded packages to correct destinations efficiently.
- Operated heavy equipment including Cargo Loader, Belt Loader, Cargo Tractor, Aircraft Tow Tractor, and Forklift.
Education
Bachelor of Science - Biology
University of Washington
Seattle04.2013
Skills
- Customer Service Excellence
- Operational Oversight
- Shipping/Receiving
- Process Improvement
- Microsoft Office
- Attention to detail
- Task prioritization
- Problem Solving
- Training and mentoring
- Staff management
Timeline
Brand Specialist/F&I Mgr
Audi Seattle
08.2018 - 10.2023
District Air Supervisor
UPS
04.2015 - 08.2018
Front Line Supervisor
UPS
03.2013 - 04.2015
Package Handler
UPS
07.2008 - 03.2013
Bachelor of Science - Biology
University of Washington
Similar Profiles
Alan PeckAlan Peck
Senior Commercial Manager at CertaPro Painters Of Seattle/North SeattleSenior Commercial Manager at CertaPro Painters Of Seattle/North Seattle
Ivana RamosIvana Ramos
Senior Talent Acquisition Analyst (Temporary) at Seattle Human Resources - City Of SeattleSenior Talent Acquisition Analyst (Temporary) at Seattle Human Resources - City Of Seattle
Thi NguyenThi Nguyen
General Sales Manager at Seattle Jeep Seattle HyundaiGeneral Sales Manager at Seattle Jeep Seattle Hyundai