Dan DiVincenzo
Streetsboro,Ohio
Summary
Results-oriented Fixed Operations Director with expertise in process optimization and cost management. Enhanced operational efficiency and customer satisfaction through strategic policy development and effective communication. Led staff training and vendor negotiations to improve service delivery and team performance, consistently exceeding organizational goals.
Overview
34
34
years of professional experience
Work History
Owner
Fixed ops solutions llc.
Streetsboro, USA
10.2022 - Current
- Developed and implemented new policies and pricing structures based on market analysis.
- Implemented process improvements to streamline service delivery, reducing operational costs.
- Negotiated with vendors for optimal pricing, significantly increasing profit margins.
- Managed customer service processes, improving client satisfaction and retention rates.
- Supervised employee performance, driving productivity and operational efficiencies.
- Developed training programs for new technicians and support staff, enhancing their skill sets.
- Evaluated staff performance policies and procedures across fixed operations departments.
Service Director
Sims Buick GMC and Nissan
Warren, Ohio
06.2023 - 02.2025
- Streamlined daily operations, enhancing service delivery efficiency.
- Managed staff schedules and conducted performance evaluations, improving team effectiveness.
- Developed training programs that enhanced employee skills and improved service quality.
- Implemented customer feedback systems, increasing service satisfaction levels.
- Collaborated with sales teams to align service offerings with customer needs.
- Facilitated regular team meetings to enhance communication and foster teamwork initiatives.
- Established clear performance measures to help personnel meet service objectives.
- Identified opportunities for cost savings through process optimization while maintaining high quality standards.
Fixed operations director
Hyundai, and Kia of Bedford
Bedford, USA
10.2017 - 10.2022
- Oversaw daily operations for Hyundai and Kia dealership, ensuring optimal performance.
- Implemented process improvements that streamlined operations and supported cost management.
- Implemented process improvements to enhance operational efficiency.
- Developed and enforced policies and procedures that aligned with operational goals.
- Executed pricing strategies that increased profitability and strengthened customer retention.
- Managed service department staff while developing and implementing training programs.
- Fostered team building initiatives to enhance employee engagement and collaboration.
- Maintained inventory control systems to streamline management of automotive parts.
Fixed operations director
Automax motor group.
Brookpark, USA
06.2014 - 10.2017
- Oversaw daily fixed operations for Hyundai and Kia dealership, ensuring compliance with safety regulations.
- Managed service department staff and developed training programs to enhance employee skills and service quality.
- Implemented process improvements to optimize operational efficiency within inventory management systems.
- Supervised repairs and maintenance on equipment and vehicles to uphold safety and quality standards.
- Analyzed customer feedback to refine service quality initiatives and boost customer satisfaction.
- Developed budgets and monitored expenses for fixed operations, improving financial performance.
- Executed pricing strategies that aimed to improve customer retention and satisfaction in automotive services.
- Led team-building efforts to foster collaboration and strengthen team dynamics.
Parts and Service Director
Bill Doraty Kia
Medina, USA
02.2004 - 06.2014
- Oversaw service department staff, implemented training programs, and evaluated performance to enhance team capabilities.
- Managed parts inventory to ensure timely availability for all service operations.
- Coordinated with vendors to secure high-quality parts, ensuring timely availability for service operations.
- Established service standards that improved customer satisfaction and operational efficiency.
- Developed and executed service marketing strategies that increased customer engagement.
- Facilitated communication between sales and service teams to enhance operational synergy.
- Resolved customer complaints promptly, maintaining high levels of satisfaction.
Certified Automotive Technician
Mighty Auto Pro
Medina, Ohio
04.1992 - 02.2004
- Diagnosed engine malfunctions using computerized diagnostic equipment.
- Diagnosed vehicle issues using advanced diagnostic tools and equipment.
- Tested vehicle engines, electrical systems and brakes to diagnose issues.
- Dismantled assemblies such as steering columns and transmissions for repairs or replacement of parts.
- Identified potential problems by utilizing technical resources and manufacturer service bulletins.
- Collaborated with team members to streamline repair processes, improving overall workflow.
- Trained junior technicians on repair techniques and safety protocols, enhancing their skill set and adherence to safety standards.
- Educated customers on vehicle care and maintenance best practices, fostering informed decision-making.
Education
High School Diploma -
Medina County Career Center
Medina, OH06.1991
High School Diploma -
Brunswick High School
Brunswick, OH08.1989
Skills
- Policy development
- Strategic planning
- Cost management
- Process optimization
- Operational efficiency
- Vendor negotiation
- Performance evaluation
- Staff training and development
- Hiring and staffing
- Customer relationship management
- Problem solving
- Effective communication
- Employee engagement
Timeline
Service Director
Sims Buick GMC and Nissan
06.2023 - 02.2025
Owner
Fixed ops solutions llc.
10.2022 - Current
Fixed operations director
Hyundai, and Kia of Bedford
10.2017 - 10.2022
Fixed operations director
Automax motor group.
06.2014 - 10.2017
Parts and Service Director
Bill Doraty Kia
02.2004 - 06.2014
Certified Automotive Technician
Mighty Auto Pro
04.1992 - 02.2004
High School Diploma -
Medina County Career Center
High School Diploma -
Brunswick High School