Daniel Ernst
South Bend,IN
Summary
Encouraging manager and analytical problem-solver with talents for team building and leading, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
12
12
years of professional experience
Work History
General Manager
Avant Total Health
03.2019 - 07.2023
- Established foundational processes for business operations.
- Developed and implemented strategies to increase memberships and services offered.
- Managed budget implementations, employee hiring, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Marketplace General Manager
South Bend Tribune
07.2011 - 03.2019
- Took ownership of newspaper customer issues and followed problems through to resolution.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Monitored logistics performance and identified improvement opportunities.
- Coordinated dispatching of dozens of drivers to accomplish daily delivery requirements.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
Education
Bachelor of Arts - Business Management
University of Notre Dame
Notre Dame, IN12.2011
Skills
- Team Training
- Employee Scheduling
- Performance Analysis
- Problem Resolution
- Networking Abilities
- Market Growth
- Staff Management
- Staff Development
- Microsoft Office
Timeline
General Manager
Avant Total Health
03.2019 - 07.2023
Marketplace General Manager
South Bend Tribune
07.2011 - 03.2019
Bachelor of Arts - Business Management
University of Notre Dame