Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Edasia Crossty

Edasia Crossty

Wooster,OH

Summary

Member-oriented General Manager with 6 years of experience focused on increasing members and expanding margin. Encouraging manager and problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

7
7
years of professional experience
1
1
Certification

Work History

General Manager

Planet Fitness
11.2017 - Current
  • Developed and maintained relationships with customers and suppliers through account development.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Resolved problems promptly to elevate customer approval.
  • Handled cash accurately and prepared deposits.
  • Motivated, trained and disciplined employees to maximize performance.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Ordering precise quantities of stock and executing corrective actions to drive profitability.

Member Service Representative

Planet Fitness
12.2016 - 11.2017
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Cross-trained and backed up other customer service managers.
  • Trained staff on operating procedures and company services.
  • Trained new personnel regarding company operations, policies and services.

Cashier

Kmart
08.2014 - 03.2015
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.

Education

High School Diploma -

Wooster High School
Wooster
05.2016

Skills

  • Sales Team Development
  • Risk Management
  • Product Analysis
  • Verbal and Written Communication
  • Staff Development
  • Employee Scheduling
  • Safety Assurance
  • Staff Training
  • Market Growth
  • Training and Development
  • Customer Experience
  • Inventory Control
  • Team Leadership
  • Human Resources Leadership
  • Staff Management
  • Coaching and Mentoring
  • Sales Promotion
  • Team Training
  • Operations Management
  • Staff Motivation
  • Supervision and Training
  • Change Implementation
  • Problem Resolution

Certification

  • First Aid/CPR Certified
  • Tanning Certified

Timeline

General Manager

Planet Fitness
11.2017 - Current

Member Service Representative

Planet Fitness
12.2016 - 11.2017

Cashier

Kmart
08.2014 - 03.2015

High School Diploma -

Wooster High School

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Edasia Crossty