Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dan F. Bankhead

WVC

Summary

Dynamic customer service professional with extensive experience in addressing and resolving customer issues. Recognized for a strong commitment to team collaboration and achieving positive outcomes while maintaining reliability and adaptability in fast-paced environments. Excellent communication and problem-solving skills are leveraged to build strong customer relationships through empathy and understanding. Proven track record of maintaining high levels of customer satisfaction and fostering loyalty, ensuring a positive experience at every interaction.

Overview

29
29
years of professional experience

Work History

Customer Service Representative

Waxie Sanitary Supply
12.2008 - Current
  • Provide customer service. Enter orders for customers that arrive via telephone, fax and email. Assist sales consultants to ensure the highest level of service. Manage the accounts of BYU and LDS Church Headquarters. Check in all machines received for repair from customers and monitor the progress of their repair and then make sure that they are returned to the correct customers in a timely manner. Monitor special order parts to guarantee delivery in a timely and complete manner. If any issues may arise, solve them to the customer’s satisfaction.

Cabinet Installer

Write Cabinet, Aspen Millwork
06.1999 - 12.2008
  • Read plans of kitchens and create the cabinets from those drawings. Apply custom finishes as per customers’ requests. Install the cabinets in the homes of the customer while ensuring the highest quality of craftsmanship.

Highway Patrol Trooper

State of Utah
05.1996 - 06.1999
  • Enforce the laws of the state of Utah, assist stranded motorists, assist victims of crashes both emotionally and medically.

Education

Associate of Science - Criminal Justice

Salt Lake Community College
06.1996

Skills

  • 20 years customer service experience
  • 10 years maintaining customer files
  • Knowledgeable with Microsoft Office programs
  • Self-starter / Quick Learner
  • Active listening
  • Critical thinking
  • Problem resolution
  • Relationship building
  • Complaint handling
  • Complaint resolution
  • Payment processing
  • Customer satisfaction measurement

Timeline

Customer Service Representative

Waxie Sanitary Supply
12.2008 - Current

Cabinet Installer

Write Cabinet, Aspen Millwork
06.1999 - 12.2008

Highway Patrol Trooper

State of Utah
05.1996 - 06.1999

Associate of Science - Criminal Justice

Salt Lake Community College

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