Dan Garcia
Wenatchee,WA
Summary
Results-driven Customer Service Supervisor with 9 years of experience in managing operations, training staff, and implementing process improvements. Expertise in performance evaluation and workflow management, contributing to elevated customer satisfaction and team productivity.
Overview
9
9
years of professional experience
Work History
Customer Service Supervisor
USPS
Yakima, Washington
09.2017 - 06.2026
- Supervised customer service team, delivering high-quality support and streamlining workflow.
- Trained staff on USPS policies and customer interaction techniques for service excellence.
- Managed daily operations to maintain efficiency in service areas and improve performance.
- Resolved customer inquiries and complaints with professionalism, fostering positive relationships.
- Coordinated schedules to maximize coverage and improve customer service availability.
- Conducted performance evaluations, inspiring staff to boost productivity and professional growth.
- Implemented process improvements, significantly increasing customer satisfaction levels.
- Collaborated with management to align service goals with organizational standards for success.
Education
Associate of Arts - Business Administration
Columbia Basin College
Pasco, WA09-1990
Skills
- Customer service and support
- Staff training and development
- Performance evaluation
- Workflow management
- Process optimization
- Conflict resolution
Custom Section 1
- Filled in as PostMaster of level 24 office during PostMaster's absence.
Timeline
Customer Service Supervisor
USPS
09.2017 - 06.2026
Associate of Arts - Business Administration
Columbia Basin College