Dan MacGavin
Hampstead,NC
Summary
More than 20 years in the automotive business working in dealership Fixed Ops. Recognized for delivering unparalleled customer service. A verifiable track record of success backed by impeccable references. Duties and Responsibilities: - Oversee full operations of parts department supporting a high-volume automotive service center, including procurement, receiving, distribution, and inventory control. - Manage inventory levels for 10,000+ SKUs; analyze demand patterns, stock rotation, and consumption rates to maintain optimal availability and reduce backorders. - Serve as primary liaison to multiple OEM and aftermarket vendors; negotiate pricing, delivery schedules, and returns, ensuring compliance with contractual terms. - Direct and supervise parts staff including hiring, scheduling, training, and performance management. - Ensure compliance with manufacturer, OSHA, and internal audit standards, including warranty returns and quality-control requirements. - Create and manage departmental budget; review expenditure reports and adjust procurement strategies to meet financial targets. - Utilize CDK Drive and other dealership management systems for inventory reconciliation, purchase orders, stock adjustments, and performance reporting. - Partner with service department leadership to support technician workflow and service-level KPIs.
Overview
21
21
years of professional experience
Work History
PARTS MANAGER
Capital Auto Group/Capital Nissan
Wilmington, NC
01.2025 - Current
- Managed inventory levels to ensure optimal stock availability and minimize excess.
- Oversaw parts ordering process, maintaining relationships with suppliers for timely deliveries.
- Implemented efficient workflow procedures that enhanced parts retrieval accuracy.
- Developed standard operating procedures to streamline parts handling and distribution.
- Coordinated with service department to align parts availability with customer demand.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
- Identified areas of inefficiency within the department and developed targeted solutions to address these issues, resulting in cost savings and improved processes.
- Provided timely, insightful and accurate reports to upper management.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Supervised and trained staff on product knowledge and customer service.
- Reduced excess stock levels through better demand forecasting, avoiding unnecessary capital tie-up.
- Fostered culture of continuous improvement, leading to streamlined operations and better teamwork.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
PARTS DIRECTOR
Mills Auto Group/Classic Nissan of Newport News/Classic Nissan Williamsburg, VA
Williamsburg, VA
10.2023 - 12.2024
- Oversaw inventory management processes, ensuring optimal stock levels and accuracy.
- Developed strategic vendor relationships to enhance parts sourcing and cost efficiency.
- Implemented training programs for staff on parts retrieval and customer service protocols.
- Conducted regular performance reviews, providing feedback and mentorship to team members.
- Led cross-departmental initiatives to enhance communication between service and parts teams.
- Ensured optimal stock levels by conducting regular inventory audits and adjusting orders as needed.
- Leveraged strong problem-solving skills when handling complex situations related to backorders or discontinued items while maintaining excellent customer service.
- Increased Parts Department efficiency by implementing inventory control systems and streamlining processes.
- Played an integral role in the dealership''s overall success by contributing to strategic planning initiatives, collaborating with other departments, and maintaining a high level of customer satisfaction within the Parts Department.
- Spearheaded improvements in the parts ordering process to reduce errors and increase order accuracy for customer satisfaction.
- Developed and maintained a clean, safe, and professional Parts Department environment that reflected the dealership''s commitment to quality service.
- Enhanced customer experience by providing prompt assistance, accurately fulfilling orders, and addressing inquiries professionally.
- Implemented effective staff training programs, enhancing employee knowledge and productivity in the Parts Department.
- Supervised a team of Parts Associates, fostering an environment of teamwork, accountability, and high performance standards.
- Collaborated with Service Department to streamline workflow, improving communication and efficiency between departments.
- Conducted regular performance evaluations of staff members to identify areas for improvement or professional development opportunities.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Developed and maintained knowledgeable and productive team of employees.
- Created and enforced detailed organization processes to increase quality and service standards.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Tracked production and quality control systems to proactively identify deficiencies.
- Reviewed established business practices and improved processes to reduce expenses.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Partnered with managers to implement operational enhancements for paperwork processing.
- Supervised and trained staff on product knowledge and customer service.
PARTS MANAGER
United Nissan, Las Vegas, NV
Las Vegas, NV
08.2013 - 09.2023
- Led a team in training staff on parts management software and best practices.
- Analyzed sales trends to forecast inventory needs and adjust purchasing strategies.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Managed inventory levels to ensure optimal stock availability and minimize excess.
- Oversaw parts ordering process, maintaining relationships with suppliers for timely deliveries.
- Implemented efficient workflow procedures that enhanced parts retrieval accuracy.
- Developed standard operating procedures to streamline parts handling and distribution.
- Coordinated with service department to align parts availability with customer demand.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
- Identified areas of inefficiency within the department and developed targeted solutions to address these issues, resulting in cost savings and improved processes.
- Provided timely, insightful and accurate reports to upper management.
- Developed strong relationships with suppliers to negotiate better pricing, ultimately reducing costs for the company.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Established effective communication channels with other departments to streamline processes and improve interdepartmental collaboration.
- Partnered with managers to implement operational enhancements for paperwork processing.
- Supervised and trained staff on product knowledge and customer service.
- Achieved significant reduction in order processing times by reorganizing parts warehouse for optimal efficiency.
- Coordinated with service department to ensure seamless availability of parts, improving overall service turnaround times.
- Reduced excess stock levels through better demand forecasting, avoiding unnecessary capital tie-up.
- Fostered culture of continuous improvement, leading to streamlined operations and better teamwork.
- Ensured compliance with all relevant safety regulations within the parts department by conducting regular inspections and maintaining proper documentation.
- Analyzed sales data to identify trends, optimizing inventory levels accordingly and minimizing stockouts or overstock situations.
- Ordered parts for customers, repair shops, and service department customers.
PARTS MANAGER/COUNTER MAN
Lake Norman Infiniti, Cornelius, NC
Cornelius, NC
03.2007 - 07.2013
- Assisted in managing inventory levels and tracking parts availability.
- Coordinated with wholesale customers to ensure timely delivery of parts.
- Provided support in maintaining accurate records of incoming and outgoing inventory.
- Executed daily order processing and fulfillment tasks efficiently.
- Streamlined communication between departments to enhance operational efficiency.
- Monitored quality control processes to ensure compliance with company standards.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Offered telephone assistance to customers, assessing needs, and maintaining current knowledge of Infiniti products.
- Improved workflow processes within the department by recognizing inefficiencies and proposing constructive changes where necessary.
- Improved overall department efficiency, implementing better communication channels between team members.
- Maintained an organized workspace, optimizing workflow for increased efficiency in handling part orders and inquiries.
- Assisted in training new employees on parts department processes, improving their productivity and understanding of the role.
- Ordered parts for Service Department customers, repair/body shops and used car department.
SERVICE ADVISOR/SALESMAN
Modern Nissan, Cornelius, NC
Cornelius, NC
01.2005 - 03.2007
- Assisted customers in selecting appropriate vehicle services and products.
- Coordinated service appointments and maintained accurate scheduling for technicians.
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Managed service appointments and coordinated technician schedules to optimize workflow.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
Education
General Studies
San Bernardino Valley College
San Bernardino, CASkills
- CDK Drive (Inventory, Parts, and Reporting Modules)
- Reynolds & Reynolds
- OSHA Safety Practices
- Forklift Operation
- Microsoft Excel, Word, basic reporting and data-entry tools
- Inventory control and warehouse management best practices
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
PARTS MANAGER
Capital Auto Group/Capital Nissan
01.2025 - Current
PARTS DIRECTOR
Mills Auto Group/Classic Nissan of Newport News/Classic Nissan Williamsburg, VA
10.2023 - 12.2024
PARTS MANAGER
United Nissan, Las Vegas, NV
08.2013 - 09.2023
PARTS MANAGER/COUNTER MAN
Lake Norman Infiniti, Cornelius, NC
03.2007 - 07.2013
SERVICE ADVISOR/SALESMAN
Modern Nissan, Cornelius, NC
01.2005 - 03.2007
General Studies
San Bernardino Valley College