Dan Peterkin
Bordentown,NJ
Summary
Dedicated and goal-oriented professional with experience nurturing positive client relationships to drive key business metrics, such as client satisfaction. Adept at streamlining processes, enhancing productivity, and developing customer service solutions. Seeking a Part-Time role to demonstrate my skill set.
Overview
1
1
Certification
37
37
years of professional experience
Work History
Home Furnishing & Sleep Consultant
Raymour & Flanigan Furniture
West Windsor, NJ
08.2019 - 02.2026
- Offered personalized in-store guidance to help customers select the perfect mattress and furniture.
- Guided customers through furniture and mattress selections based on their specific home needs, style, and budget.
- Guided customers in selecting furniture and mattresses, contributing to increased sales and customer satisfaction.
- Advised customers on comfort levels and collaborated with home furnishing specialists for free consultations to enhance home design and furniture choices.
- Provided expert design advice, maintained high product knowledge of furniture and sleep systems.
- Delivered exceptional customer service to achieve sales goal.
- Built rapport and trust with clients through effective interpersonal skills, enhancing customer satisfaction and loyalty.
- Trained new employees on company policies and procedures to ensure effective onboarding.
- Used Prospecting to identify potential buyers turning leads into revenue-generating customers by researching, contacting, and nurturing them.
Geek Squad Agent
Best Buy-Geek Squad
Princeton, NJ
11.2006 - 05.2017
- Diagnosed technology issues by listening and asking follow-up questions.
- Diagnosed technology issues by actively listening and asking targeted follow-up questions to ensure accurate resolution.
- Provided positive, timely service to customers during the check-in and checkout process.
- Assisted customers in setting up new devices and advised on repair or replacement options based on their needs.
- Monitored service queues, delivering timely status updates to customers to enhance their experience.
- Maintained knowledge and skillsets through certified training courses.
- Trained new agents on company procedures and customer service best practices.
Utility Technician
Delphi Systems & Management Engineering
New Brunswick, NJ
05.1989 - 07.2006
- Operated Cast-on-Strap (COS) machine to automate lead-acid battery manufacturing process for casting and welding intercell connectors onto battery plate lugs, improving operational efficiency.
- Utilized servo-driven robot machines to automate lug brushing, fluxing, molten lead pouring, cooling, and welding, resulting in high-quality, consistent connections for automotive, industrial, and traction batteries.
- Operated and maintained various utility systems and equipment.
- Conducted regular inspections to ensure safety compliance and operational efficiency.
- Assisted in troubleshooting mechanical issues to minimize downtime.
Sales Counselor
Circuit City
Lawrenceville, NJ
02.1993 - 02.2003
- Drove high-value sales, and delivered superior customer service.
- Drove high-value sales and provided exceptional customer service to enhance customer satisfaction.
- Delivered expert, friendly advice on products to help customers make informed purchasing decisions.
- Managed customer inquiries and built rapport to effectively close sales in a fast-paced environment.
- Delivered expert, friendly product advice to empower customers in making informed purchasing decisions.
- Maintained up-to-date, in-depth knowledge of electronics and new technologies.
- Operated POS systems, processed sales, and managed returns.
- Assisted with inventory, stocking shelves, and creating product displays.
- Proven experience in sales or a commissioned environment.
Education
Bachelor of Science - Industrial Technology, Electronics
North Carolina A&T University
GreensboroComputer Applications
Middlesex County College
EdisonSkills
- Furniture Design Software
- Sales strategy
- Point of sale
- E-commerce Platforms
- Oracle NetSuite
- Microsoft Word
- Excel 365
- Management
- Organizational
- Communication
- Interpersonal
- Customer Engagement
Certification
- Construction Electricity, Lyons Technical Institute, Philadelphia, PA
- NJ State Driver License
Timeline
Home Furnishing & Sleep Consultant
Raymour & Flanigan Furniture
08.2019 - 02.2026
Geek Squad Agent
Best Buy-Geek Squad
11.2006 - 05.2017
Sales Counselor
Circuit City
02.1993 - 02.2003
Utility Technician
Delphi Systems & Management Engineering
05.1989 - 07.2006
Bachelor of Science - Industrial Technology, Electronics
North Carolina A&T University
Computer Applications
Middlesex County College