Dan Phipps
Kearney,MO
Summary
Dedicated and self-motivated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Operations Manager
FedEx Ground
05.2020 - Current
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Organized and orchestrated timely and efficient logistical daily plans for personnel and specific load points for critical destinations.
- Yard management: completed and organized documentation for appropriate delivery times and necessary workloads.
- Managed extensive roster of employees on a daily basis in multiple departments.
- Given freedom to oversee day-to-day operations and to make executive decisions when needed.
- Integral member of the service team that measures daily metrics in order to insure business operations are meeting and exceeding customer needs.
Licensed Insurance Agent
Farm Bureau
08.2019 - 01.2021
- Weekly self-education on statutes and legal parameters for safe business operations and contractual liabilities.
- Self-governed and in charge of day to day operations.
- Outside and Inside Sales.
- Proficient work in the field, at the office and at home.
- Auto, Home, Life, Commercial, Business and Farm policies.
- Developed sales leads from direct referrals, networking and targeted marketing campaigns.
Senior Sales Representative
HomeAdvisor
Olathe, KS
05.2018 - 08.2019
- Continually navigated issues and solved complex strategy problems affecting sales growth and business direction.
- Identified customer needs by asking appropriate, open-ended questions.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Reached out to prospective leads through cold calling, applying variety of established selling methods.
- Overcame various obstacles and closed sales on tough deals using strong negotiation and persuasion skills.
Licensed Insurance Sales Agent
Spring Venture Group/United Medicare Advisors
04.2016 - 05.2018
- Specialized in Medicare supplement insurance sales.
- Emphasis on pipeline management, strict deadlines, retention, and premium quality service.
- Continued weekly self-education on statutes and limitations for safe business operations and practices.
- Largest Medicare enrollment service in the United States.
- Sales coaching and team development.
Customer Support Specialist - Team Lead
Uhlig LLC
04.2014 - 01.2016
- Trained new hires and managed workflow and deadlines.
- Marketed products for business development.
- Built strong rapport with clientele.
- Created and distributed quotes for prospective clients.
- Daily problem-solving and critical thinking.
Education
Computer And Information Sciences
Liberty University
Business Administration
Truman State University
Skills
- Administrative Management
- Staff Management
- Strategic Planning
- Policies and Procedures
- Business Development
- Sales and Marketing
- Verbal and Written Communication
- Schedule Optimization
- Business Administration
- Records Organization and Management
- Operations Control
- Managerial Duties
- Sales Tracking
- Assignment Delegation
- Team Leadership
Timeline
Operations Manager
FedEx Ground
05.2020 - Current
Licensed Insurance Agent
Farm Bureau
08.2019 - 01.2021
Senior Sales Representative
HomeAdvisor
05.2018 - 08.2019
Licensed Insurance Sales Agent
Spring Venture Group/United Medicare Advisors
04.2016 - 05.2018
Customer Support Specialist - Team Lead
Uhlig LLC
04.2014 - 01.2016
Computer And Information Sciences
Liberty University
Business Administration
Truman State University