Dana Aguilar
Phoenix,AZ
Summary
Dynamic professional with a strong work ethic and exceptional attention to detail, demonstrated at Simonmed Imaging. Proven ability in schedule management and customer service, effectively reducing conflicts and enhancing satisfaction. Adept at multitasking and problem-solving, consistently meeting deadlines while maintaining high-quality standards in a fast-paced environment.I am also bilingual I speak Spanish.
Overview
30
30
years of professional experience
Work History
Scheduler 3
Simonmed Inaging
09.2022 - Current
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
Cashier
Target
10.2003 - 08.2004
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
Security
Homeland Security
10.2003 - 08.2004
- Regularly reviewed security footage to identify potential risks or suspicious activities; coordinated response protocols with casino security personnel when necessary.
- Trained new security personnel on security protocols and procedures, leading to more competent security team.
- Designed and implemented system security and data assurance.
- Facilitated cross-departmental collaborations to streamline security operations across base.
- Evaluated new security technologies and recommended their adoption based on potential benefits to the organization''s security posture.
- Elevated data security, implementing robust cybersecurity measures across all systems.
- Pursued learning opportunities airport security, marketing and maintenance.
- Enhanced property security with implementation of advanced alarm systems.
- Collaborated with management to develop security policies and procedures.
- Performed interior and exterior security patrols and checks.
- Safeguarded vessel security measures, coordinating closely with security personnel to minimize threats while at sea.
- Improved overall safety within the premises by promptly reporting any observed security breaches or potential threats to management and security personnel.
- Enhanced employee security awareness with comprehensive training programs.
- Gathered information from security investigations by processing evidence.
- Reduced risk of security breaches by conducting regular audits and assessments of security protocols.
- Ensured optimal security measures were in place at each property by regularly updating access control systems and coordinating with security personnel.
- Supported vessel security measures by participating in regular security patrols and drills.
- Provided fire and rescue first response to security clients.
- Improved overall campus security through the development and implementation of effective training programs for security officers.
- Reduced security breaches through rigorous personnel training and monitoring protocols.
- Observed security systems and responded to security breaches quickly for prompt emergency support.
School Assistant
Los Angeles School District
07.1995 - 08.2003
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Helped with meal and snack preparation and feeding children.
- Improved parent-teacher communication by acting as a liaison between families and school staff members.
- Assisted in maintaining a positive learning environment by managing classroom behavior and addressing issues promptly.
- Supported teachers with instructional materials, setting up equipment, and organizing resources for efficient lesson delivery.
- Contributed to the development of educational programs by offering constructive feedback and suggestions for improvement.
- Coordinated field trips, providing enriching experiences outside the classroom for students and supporting logistics management.
- Ensured student safety during emergency situations, implementing established procedures effectively.
- Supervised classroom during brief teacher absences.
- Fostered strong relationships with colleagues by collaborating on projects and sharing knowledge within the school community.
- Maintained compliance with district policies and procedures by consistently implementing guidelines as directed.
- Aided special needs students by implementing customized learning plans tailored to their unique requirements.
- Handled administrative tasks such as data entry, filing documents, and updating student records accurately.
- Attended staff training sessions, meetings and programs sponsored by school and district.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
- Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
Education
Ged
San Fernando High School
San Fernando, CA07.1997
Skills
- Computer skills
- Attention to detail
- Data entry
- Strong work ethic
- Critical thinking
- Customer service
- Teamwork and collaboration
- Effective multitasking
- Schedule coordination
- Problem-solving
- Schedule management
- Telephone etiquette
- Patient scheduling
- Documentation proficiency
- Call schedule distribution
- Documentation and recordkeeping
- Report writing
- Multitasking
Languages
Spanish
Professional Working
Timeline
Scheduler 3
Simonmed Inaging
09.2022 - Current
Cashier
Target
10.2003 - 08.2004
Security
Homeland Security
10.2003 - 08.2004
School Assistant
Los Angeles School District
07.1995 - 08.2003
Ged
San Fernando High School