Dana Alexander
Box Elder,SD
Summary
My background is in the healthcare industry working with various hospitals and healthcare providers on health information management, coding and auditing of coding practices. After retirement my position and focus has switched to camp hosting at RV resorts. My prior professional expertise has helped with working with clients seeking a pleasurable RV experience. My wealth of computer experience has been easily transitioned to reservation systems. All of this is done while enjoying the RV life!
Overview
42
42
years of professional experience
Work History
Camp Host
Moab Rim Campark
Moab, UT
03.2021 - 05.2024
- Managed inventory of supplies, ensuring adequate stock levels for daily operations and maintenance tasks.
- Utilized reservation system to make and revise reservations.
- Provided assistance and POS for small store.
- Cleaned and maintained office/guest restrooms.
- Improved overall guest satisfaction by promptly addressing inquiries or concerns related to their stay at the campground.
- Enforced campground rules consistently, promoting a harmonious atmosphere among guests.
- Maintained a clean and organized campsite, ensuring a safe and enjoyable environment for all guests.
- Provided timely assistance to campers in need, resolving issues and maintaining positive relationships.
- Utilized problem-solving skills to resolve guest conflicts diplomatically while maintaining professional boundaries.
- Served as an ambassador for the campground brand by exemplifying professionalism both on-site and offduty.
- Enhanced camper experience by providing exceptional customer service and addressing individual needs.
- Developed strong rapport with campers through friendly interactions and genuine interest in their experiences.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Delivered information and details of interest about facility to visitors.
Remote Coding Specialist
CORROHEALTH
04.2017 - 02.2024
- Analyzed, abstracted, and coded inpatient, outpatient, day surgery and emergency department records according to internal, external and client guidelines, maintaining excellent production and quality standards
- Initiated and processed physician queries as necessary to ensure compliance
- Educated new coders on company and client guidelines to promote team compliance, auditing production and adjusting education accordingly.
Auditing and Education Consultant
CORROHEALTH
04.2015 - 02.2024
- Audit compliance, answer coding queries and education for contracted facilities
- Evaluate accuracy and compliance of coding performed by staff for clients
- Perform retrospective reviews to inventory coding errors
- Document assessments in spreadsheet format and prepare associated reports
- Education & mentoring of Coding Apprenticeship Program students for a university program.
Coder
HEART OF THE ROCKIES REGIONAL MEDICAL CENTER
Salida, CO
03.2014 - 04.2015
- Coded inpatient, outpatient, day surgery and emergency department records
- Audited records, identifying educational opportunities and creating internal education modes to improve departmental consistency.
Director, Medical Records
GLEN VALLEY CARE CENTER
Glenwood Springs, CO
10.2012 - 03.2014
- Directed all functions of HIM department, supporting departmental organization, coding, transcription, compliance auditing and reports for committees, state/federal regulations and Board of Directors.
Director of Managed Care Services and Health Information
SHOAL CREEK HOSPITAL
Austin, TX
06.1982 - 07.1998
- Developed & managed a Physician Hospital Organization for this 231-bed psychiatric facility
- Managed HIM department, supporting and directing coding, transcription and auditing functions
- JCAHO preparation and staff training
- Performed employee employment evaluations, providing feedback and mentorship
- Created utilization review, coding and quality improvement programs
- Consulted for 52 HCA psychiatric facilities to assist in compliance with medical records and utilization review guidelines
- Managed day to day operations of Medical Records and Transcription.
Education
BAAS, Interdisciplinary Healthcare Administration -
TEXAS STATE UNIVERSITY SAN MARCOS
01.1988
AAS, Medical Records Technology -
WHARTON COUNTY JUNIOR COLLEGE
01.1977
Skills
- Customer Service
- Guest Services
- Guest Relations Management
- Strong Work Ethic
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Customer Assistance
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Active Listening
- Adaptability and Flexibility
- Cash Handling
- Customer service expertise
- Microsoft Excel
- Flexible Schedule
- Data Entry
- Task Prioritization
- Self Motivation
- Professionalism
- POS Systems
- Professional Demeanor
Timezone
Mountain Time Zone
Accreditations
- Registered Health Information Technologist (RHIT), American Health Information Association (AHIMA)
- CERTIFIED CODING SPECIALIST (CCS), American Health Information Association (AHIMA)
Timeline
Camp Host
Moab Rim Campark
03.2021 - 05.2024
Remote Coding Specialist
CORROHEALTH
04.2017 - 02.2024
Auditing and Education Consultant
CORROHEALTH
04.2015 - 02.2024
Coder
HEART OF THE ROCKIES REGIONAL MEDICAL CENTER
03.2014 - 04.2015
Director, Medical Records
GLEN VALLEY CARE CENTER
10.2012 - 03.2014
Director of Managed Care Services and Health Information
SHOAL CREEK HOSPITAL
06.1982 - 07.1998
BAAS, Interdisciplinary Healthcare Administration -
TEXAS STATE UNIVERSITY SAN MARCOS
AAS, Medical Records Technology -
WHARTON COUNTY JUNIOR COLLEGE