Summary
Overview
Work History
Education
Skills
Timeline
Generic

Theresa Wheeler

Oneonta,AL

Summary

Proven track record in enhancing customer experiences and clinical outcomes, notably at St. Mary's Hospital. Expert in guest relations management and environmental awareness, achieving significant reductions in hospital readmission rates. Skilled in relationship building and groundskeeping, consistently driving quality improvements and patient satisfaction.

Reliable RN with 30 years of nursing/communication experience and outstanding multitasking abilities. Offering solid technical, interpersonal and communication skills. Punctual and focused employee.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

20
20
years of professional experience

Work History

Camp Host

Army Corps Of Engineers Forkland Campground
05.2024 - Current
  • Enhanced camper experience by providing exceptional customer service and addressing individual needs.
  • Supported campground marketing efforts through social media promotion and word-of-mouth referrals from satisfied guests.
  • Communicating to campers of area attractions.

RN

TNAA
01.2022 - 09.2023
  • Administered medications accurately and safely, reducing medication errors and adverse reactions.
  • Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
  • Administered medications via oral, IV, and intramuscular injections and monitored responses.

Clinical Care Lead

St. Mary's Hospital
09.2004 - 12.2020
  • Served as liaison between patients, providers, insurers, and community resources to ensure optimal service delivery throughout continuum of care.
  • Conducted regular audits of clinical processes, identifying areas for improvement and driving continuous quality improvements across organization.
  • Reduced hospital readmission rates through effective discharge planning and coordination of post-acute care services.
  • Championed patient advocacy, ensuring that unique needs and preferences of each individual were respected and addressed throughout care process.

Education

Bachelor of Science - Nursing

American Sentinel University
Aurora, CO
06.2015

Associate of Applied Science - Registered Nurse

Wallace State Community College - Hanceville
Hanceville, AL
05.1991

Skills

  • Customer Service
  • Guest Services
  • Relationship Building
  • Hand tools
  • Groundskeeping
  • Environmental awareness
  • Guest Relations Management
  • Strong Work Ethic
  • Customer Assistance
  • Customer service expertise
  • Issue Resolution

Timeline

Camp Host

Army Corps Of Engineers Forkland Campground
05.2024 - Current

RN

TNAA
01.2022 - 09.2023

Clinical Care Lead

St. Mary's Hospital
09.2004 - 12.2020

Bachelor of Science - Nursing

American Sentinel University

Associate of Applied Science - Registered Nurse

Wallace State Community College - Hanceville
Theresa Wheeler