Summary
Overview
Work History
Education
Skills
Timeline
Generic

Victoria Kleiber

Nevada City,CA

Summary

With a proven track record at Royal Elk Park Management, I excel in client relationship management and effective team collaboration. Leveraging customer service excellence and precise work, I've significantly enhanced guest satisfaction and operational efficiency. My background spans from camp hosting to massage therapy, underscoring my versatility and commitment to excellence in diverse roles.

Overview

20
20
years of professional experience

Work History

Camp Host

Royal Elk Park Management
04.2024 - 11.2024
  • Provided timely assistance to campers in need, resolving issues and maintaining positive relationships.
  • Supported campground marketing efforts through social media promotion and word-of-mouth referrals from satisfied guests.
  • Conducted regular site inspections, identifying potential hazards or areas needing improvement.
  • Enforced campground rules consistently, promoting a harmonious atmosphere among guests.
  • Managed inventory of supplies, ensuring adequate stock levels for daily operations and maintenance tasks.
  • Assisted in the training of new camp hosts, sharing best practices and practical advice for success in the role.
  • Utilized problem-solving skills to resolve guest conflicts diplomatically while maintaining professional boundaries.

Family Support Specialist

Sierra Nevada Childrens Services
05.2005 - 05.2010
  • Assisted families in navigating complex social service systems to access needed supports and benefits.
  • Maintained detailed case notes documenting client interactions, interventions provided, progress made, and any barriers encountered during service delivery.
  • Connected families with appropriate community resources for financial, emotional, and educational assistance.
  • Evaluated client progress regularly and adjusted service plans accordingly to maximize positive outcomes.

Camp Host

Outdoors in Plumas
04.2023 - 11.2023

Camp Host

Outdoors in Plumas
04.2022 - 11.2022

Licensed Massage Therapist

Silver Legacy
05.2021 - 01.2022
  • Effectively managed time to ensure all appointments ran smoothly without compromising the quality of service provided to clients.
  • Improved overall wellness for clients by performing various massage techniques, including deep tissue, Swedish, and hot stone massages.
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Cultivated a calm atmosphere within the massage space using soft lighting, tranquil music, or other desired elements that enhanced the therapeutic experience for clients.

Licensed Massage Therapist

South Virginia Walk-in Clinic
01.2019 - 04.2021

Administered rehabilitation treatments for trauma victims.

Education

Liberal Arts And Sciences

Sierra College
Grass Valley, CA

Certificate - Massage Therapy

Truckee Meadows Community College
Reno, NV
2019

Skills

  • Customer service
  • Customer Service Excellence
  • Client Relationship Management
  • Hand tools
  • Accurate Record Keeping
  • Guest relations management
  • Consistent Professional Commitment
  • Effective Team Collaboration
  • Precision in Work
  • Customer Service
  • Trustworthy Performance
  • Currency Handling
  • Physical strength

Timeline

Camp Host

Royal Elk Park Management
04.2024 - 11.2024

Camp Host

Outdoors in Plumas
04.2023 - 11.2023

Camp Host

Outdoors in Plumas
04.2022 - 11.2022

Licensed Massage Therapist

Silver Legacy
05.2021 - 01.2022

Licensed Massage Therapist

South Virginia Walk-in Clinic
01.2019 - 04.2021

Family Support Specialist

Sierra Nevada Childrens Services
05.2005 - 05.2010

Liberal Arts And Sciences

Sierra College

Certificate - Massage Therapy

Truckee Meadows Community College
Victoria Kleiber