Dana Anderson
Watervliet,NY
Summary
Developed strong communication and organizational skills in healthcare environment, excelling in patient interactions and information management. Demonstrates adaptability and efficiency in fast-paced settings and keen on transitioning into new field. Aims to leverage these transferrable skills to contribute effectively in new role.
Overview
20
20
years of professional experience
Work History
Patient Access Specialist
Albany Medical Center Emergency Department
08.2004 - Current
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
Education
Bachelors - Political Science
SUNY New Paltz
New Paltz, NYAssociates - Liberal Arts
SUNY Morrisville
Morrisville, NYSkills
- Medical terminology
- Front desk operations
- Appointment scheduling
- HIPAA compliance
Timeline
Patient Access Specialist
Albany Medical Center Emergency Department
08.2004 - Current
Bachelors - Political Science
SUNY New Paltz
Associates - Liberal Arts
SUNY Morrisville
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