Summary
Overview
Work History
Education
Skills
Certification
Contact - Skills
References
Timeline
Generic

DANA P.

Lebanon,NJ

Summary

Direct Support Professional Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Direct Support Professional

The Arc of Hunterdon County
08.2021 - 11.2023
  • Assisted clients with daily living tasks such as hygiene, meal preparation, dressing, grooming, housekeeping duties
  • Maintained accurate records of client data including incident reports, progress notes, treatment plans
  • Provided guidance to clients in order to help them achieve their goals and objectives related to independent living skills
  • Developed positive relationships with clients through trust building activities and by providing emotional support
  • Demonstrated effective communication skills, both verbal and written, when interacting with clients, families, and other professionals
  • Engaged in crisis intervention techniques when needed in order to de-escalate situations quickly and safely
  • Administered medications to patients based upon physician or nurse guidelines.

Cashier

Pier 1 Imports
08.2018 - 03.2019
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries
  • Itemize and total customers merchandise selections at checkout counter, using cash register, and acceptable cash and charge cards for purchase
  • Process merchandise returns and exchanges
  • Stock shelves, and mark prices on shelves and items
  • Streamlined checkout process for increased efficiency and reduced waiting times.

Cashier/Customer Service

Stop and Shop Grocery Store
08.2018 - 03.2019
  • Responsible for providing quality service to all customers
  • Complete customer transactions along with all monetary exchanges
  • Scan all purchases, weigh produce, and bag all of the groceries the customer purchases
  • Responsible for keeping my area clean and ensure the lane is free from any hazards
  • Responsible for assisting customers throughout the store
  • Use of customer service skills to keep customers happy and help them find the products they need
  • Ensure shopping carts are always in the store and that there are bags at all of the registers.

Education

Bachelor of Science - Human Services

Southern New Hampshire University
Manchester, NH
12.2024

ASSOCIATES OF SCIENCE DEGREE in Human Services Certification -

RARITAN VALLEY COMMUNITY COLLEGE
05.2021

DIPOLOMA -

NORTH HUNTERDON HIGH SCHOOL
06.2017

Skills

  • Client Documentation
  • Patient Management
  • Direct Patient Care
  • Behavioral Management
  • Microsoft Word
  • Microsoft Excel
  • Customer Service
  • Conflict resolution

Certification

  • CPR Certification
  • First Aid Certification

Contact - Skills

  • Adobe
  • Care Plan Assessment
  • First Aid and Safety
  • Vital Signs Management
  • Compassionate Client Care
  • Crisis Management
  • Patient Care
  • Emergency Situations
  • Case Management
  • Behavior Redirection
  • Safety Behaviors
  • Meal Planning and Preparation
  • Developmental Disabilities
  • Medical Office Administration
  • Client Support
  • Emotional and Social Support
  • Patient Education
  • Medication Administration
  • Dietary Needs
  • Patient Assessments
  • Developing Client Trust
  • Health and Safety Requirements
  • Medical Records Management

References

References available upon request

Timeline

Direct Support Professional

The Arc of Hunterdon County
08.2021 - 11.2023

Cashier

Pier 1 Imports
08.2018 - 03.2019

Cashier/Customer Service

Stop and Shop Grocery Store
08.2018 - 03.2019

Bachelor of Science - Human Services

Southern New Hampshire University

ASSOCIATES OF SCIENCE DEGREE in Human Services Certification -

RARITAN VALLEY COMMUNITY COLLEGE

DIPOLOMA -

NORTH HUNTERDON HIGH SCHOOL

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