Dana Blevins-Sost
Pinellas Park
Summary
Results-driven professional with extensive experience in customer service and operational management. Known for reliability and accountability, successfully managing daily office operations while addressing client inquiries to maintain high satisfaction levels.
Overview
28
28
years of professional experience
Work History
Office Manager
Waterfront Marine
01.2025 - 06.2026
- Office manager for #1 combined dealer in the world for Chaparral and Robalo Boats
- Collaborated with Sales Representatives to facilitate successful boat sales transactions
- Coordinated and processed the necessary documents needed for DNR appointments to obtain boat titles/registrations. As well as with boat trailers.
- Managed daily office operations to ensure efficient workflow and communication.
- Coordinated scheduling for meetings, appointments, and travel arrangements for staff.
- Implemented office procedures to enhance productivity and organization.
- Maintained inventory of office supplies and managed procurement processes.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Proficient in the CRM Light Speed.
Store Manager
Yankee Candle
10.2018 - 01.2025
- Oversaw daily operations, ensuring compliance with company standards and policies.
- Developed and implemented effective sales strategies to enhance store performance.
- Managed inventory levels, optimizing stock turnover and reducing shrinkage.
- Trained and mentored staff on customer service excellence and product knowledge.
- Led team meetings to align goals, share updates, and foster collaboration among staff.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
Store Manager
Off the Cuff Gifts & Off the Bay Gallery and Gifts
08.2013 - 08.2018
- Analyzed sales data to identify trends and drive actionable improvements.
- Cultivated strong relationships with customers, enhancing loyalty and repeat business.
- Streamlined operational processes, increasing efficiency in store management practices.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised guests at front counter, answering questions regarding products.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
Owner/Operator
Turn Around Consignments
08.1998 - 01.2013
- Developed and implemented innovative marketing strategies to increase brand awareness and customer engagement.
- Managed inventory system to optimize stock levels and reduce overhead costs.
- Trained and supervised staff on best practices for customer service and sales techniques.
- Established partnerships with local businesses to expand consignment opportunities and enhance community presence.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
Education
High School Diploma -
Southern High School
Harwood, MDSkills
Leadership & Team Development
Staff Hiring & Recruitment
Employee Training & Onboarding
Staff Scheduling & Workforce Management
Interpersonal Communication
Conflict Resolution
Problem Solving & Decision Making
Team Building & Collaboration
Workload Management & Multitasking
Organizational & Time Management Skills
Payroll Processing
Customer Service Excellence
Reliability & Accountability
Open-Minded & Adaptable Leadership
Operations Coordination
Timeline
Office Manager
Waterfront Marine
01.2025 - 06.2026
Store Manager
Yankee Candle
10.2018 - 01.2025
Store Manager
Off the Cuff Gifts & Off the Bay Gallery and Gifts
08.2013 - 08.2018
Owner/Operator
Turn Around Consignments
08.1998 - 01.2013
High School Diploma -
Southern High School