Dana Brown
Gore,VA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
27
27
years of professional experience
Work History
Shelter Assistant
Response VA
Woodstock, VA
08.2023 - 02.2024
- Assisted with intake process, including interviewing clients and collecting relevant information.
- Provided emergency shelter services to individuals and families in need.
- Organized and managed client files, ensuring all documentation was up-to-date and accurate.
- Conducted regular facility inspections to ensure safety standards were met.
- Maintained a clean and safe environment by performing daily janitorial tasks around the facility.
- Provided guidance and support to residents during their stay at the shelter.
- Responded promptly to resident inquiries or complaints regarding services provided by the shelter staff.
- Assisted in resolving conflicts between residents when necessary.
- Ensured compliance with all health regulations within the facility.
- Distributed meals to residents according to dietary restrictions or requirements.
- Performed administrative duties such as answering phone calls, responding to emails, filing paperwork.
- Tracked donations received from external sources and updated records accordingly.
- Provided crisis intervention counseling when needed.
- Participated in trainings related to best practices for working with homeless populations.
- Managed programming and administrative aspects of this temporary homeless shelter for women and children, many with dual diagnoses.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Connected individuals with relevant community resources and coordinated referrals.
- Answered questions and responded to inquiries to deliver high level of service to patients.
- Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
- Maintained accurate records and documented client data in company databases.
Direct Support Professional
Burlington United Methodist Family Services
Burlington, WV
05.2022 - 08.2023
- Assisted in the development of individual treatment plans for clients.
- Organized and monitored group therapy sessions with clients.
- Conducted intakes and assessments to determine client needs.
- Provided crisis intervention services to clients in need.
- Maintained accurate records of client progress and outcomes.
- Collaborated with other healthcare professionals to ensure quality care for clients.
- Developed therapeutic relationships with clients through active listening and empathy.
- Evaluated, monitored, and documented client behaviors on a daily basis.
- Ensured all safety protocols were followed during clinical sessions with clients.
- Monitored medication administration schedules for each client as prescribed by their physician.
Direct Care Worker
Private Home
Strasburg, VA
05.1997 - 02.2023
- Provided personal care to clients, such as bathing, grooming and toileting.
- Assisted clients with daily activities, including meal preparation and medication administration.
- Coordinated transportation for medical appointments and other errands.
- Conducted home visits to assess client needs and provide support services.
- Developed individual service plans in collaboration with the client, family members and other professionals.
- Monitored client progress and reported changes in behavior or physical condition to supervisor.
- Promoted independence by teaching self-care skills such as dressing, hygiene and housekeeping tasks.
- Ensured safety of clients by monitoring environment for hazards and providing appropriate supervision when needed.
- Organized paperwork related to case notes, assessment forms and discharge summaries.
- Maintained accurate records of all services provided to clients.
- Participated in team meetings to discuss best practices for providing quality care.
- Provided emotional support to clients experiencing difficult life transitions or crises.
- Educated families on available resources that could enhance their quality of life.
- Established trusting relationships with clients by being a reliable source of support.
- Respected cultural diversity when interacting with individuals from different backgrounds.
- Adapted strategies depending on individual needs while adhering to established protocols.
- Performed basic first aid procedures when necessary.
- Actively promoted positive behaviors among clients through reinforcement techniques.
- Maintained confidentiality according to agency policies regarding client information.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Assisted with client personal care needs to foster independence and well-being.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Laundered clothing and bedding to prevent infection.
- Followed care plan and directions to administer medications.
- Cultivated relationships with residents to support happiness and emotional well-being.
- Transported patients to medical, dental and personal care appointments.
- Engaged with patients and families to provide emotional support and daily living instruction.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
- Reported concerns to nurse supervisor to promote optimal care.
- Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
- Improved resident and staff engagement through group activities.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Ambulated individuals around home, public and medical locations.
- Coordinated patient care plans with doctors and registered nurses and communicated treatment steps to patients.
- Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule.
Direct Support Professional
Grafton Integrated Health Network, R.I
Berryville, VA
10.2013 - 08.2021
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Facilitated social interactions between participants and their peers in the community.
- Accompanied individuals on outings to promote independence and integration into the community.
- Assisted in planning and implementing recreational activities for participants.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Provided guidance and support to ensure safety of individuals served.
- Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
- Collaborated with other staff members to develop individualized service plans for each participant.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Developed relationships with families of those receiving services to ensure continuity of care.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Followed care plan and directions to administer medications.
- Assisted individuals in development of social skills to become integrated in community.
- Assisted individuals in learning and developing new skills.
- Tracked and reported clients' progress based on observations and conversations.
- Assisted with planning and coordination of activities and outings based on individual needs.
- Accompanied or transported clients to appointments, errands and social activities.
- Documented current patient information to update vital signs, behaviors and eating habits.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Transported clients to doctor's appointments and errands.
- Advocated for disabled individuals to foster communication and self-expression and achieve goals.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Enhanced patient wellbeing by supporting participation in recreational activities.
- Used approved crisis intervention techniques in emergency situations.
- Reported changes in client condition to administrators, facilitating nursing intervention.
- Encouraged and reassured clients throughout transitions to facilitate smooth discharge.
- Leveraged database management system to track and report service hours, details of activities and progress on goals.
- Monitored client's well-being, safety and comfort under physician direction.
Education
High School Diploma -
East Hardy High School
Baker, WV05-2000
Skills
- Communication and Interpersonal Skills
- Compassion and Empathy
- Compassionate Communication
- Collaboration and Teamwork
- Relationship Building
- Effective Communication
References
References available upon request.
Timeline
Shelter Assistant
Response VA
08.2023 - 02.2024
Direct Support Professional
Burlington United Methodist Family Services
05.2022 - 08.2023
Direct Support Professional
Grafton Integrated Health Network, R.I
10.2013 - 08.2021
Direct Care Worker
Private Home
05.1997 - 02.2023
High School Diploma -
East Hardy High School