Dana Brown
Thomasville,GA
Summary
Professional with a proven track record at CDK Global, adept in customer service and critical thinking. I feel I excel in stressful situations, and help enhance customer loyalty and satisfaction. I am skilled in data entry, active listening and the multitasking required.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
CDK Global
12.2018 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Senior Care Provider
Legacy Village Assisted Living
01.2015 - 12.2018
- Provided respite care services for family caregivers, allowing them much-needed breaks from caregiving responsibilities.
- Aided seniors with mobility issues through safe transfers, ambulation assistance, or adaptive equipment usage.
- Facilitated communication between seniors and their healthcare providers, advocating for optimal treatment options when necessary.
- Implemented engaging activities that stimulated cognitive function while also promoting social interaction amongst seniors.
- Provided emotional support to seniors during difficult times, fostering a sense of trust and security within the caregiver-client relationship.
- Established trusting relationships with clients and their families, ensuring a comfortable caregiving environment.
- Safeguarded clients from accidents or injuries by diligently monitoring their surroundings and adapting environments accordingly.
Support Teacher
Hand In Hand Primary School
11.2006 - 09.2014
- Implemented various instructional strategies including project-based learning, inquiry-based instruction, and authentic assessment methods to engage all learners effectively.
- Established routines and procedures that maximized time spent on instruction while minimizing classroom disruptions.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Monitored student classroom and outdoors activities to promote student safety.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Prepared instructional materials for group and one-on-one use to comply with established curriculum.
Childcare Provider
Lady Bug Learning Center
02.2003 - 11.2006
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Assisted in potty training and other daily hygiene activities to support child development.
- Worked with children to develop good cognitive, physical and language skills.
- Oversaw smooth drop-off/pick-up transitions by maintaining open communication with parents and ensuring a safe environment for children.
Education
No Degree - Criminal Justice
Georgia Southern University
Statesboro, GA01-1998
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Customer relations
- Professional telephone demeanor
- Appointment scheduling
- Key holder experience
Timeline
Customer Service Representative
CDK Global
12.2018 - Current
Senior Care Provider
Legacy Village Assisted Living
01.2015 - 12.2018
Support Teacher
Hand In Hand Primary School
11.2006 - 09.2014
Childcare Provider
Lady Bug Learning Center
02.2003 - 11.2006
No Degree - Criminal Justice
Georgia Southern University
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