Dana Burns
Forensic Peer Specialist
Toccoa,GA
Summary
Accomplished General Manager at Wendy's with a proven track record in coaching and development, and workplace safety. Excelled in employee training, enhancing team performance, and ensuring safe food handling. Demonstrated ability to turn feedback into loyalty, significantly improving customer satisfaction. Skilled in multitasking and driving operational efficiency.
Overview
7
7
years of professional experience
1
1
Certificate
Work History
Crew Trainer
Chic-Fil-A
01.2024 - Current
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
General Manager
Wendy's
04.2018 - 01.2022
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
Press Operator
Royal Dry Cleaners of Toccoa, LLC
10.2017 - 04.2018
- Multi-tasked to keep all assigned projects running effectively and efficiently.
Education
GED -
North Georgia Technical College
Clarkesville, GASkills
Employee Training
Workplace Safety
Safe Food Handling
Coaching and Development
Accomplishments
- Completed Mountain Judicial Circuit Adult
Accountability Court; Completed The Respect Institute of Atlanta; Servsafe Certified
Certification
Servsafe
Timeline
Crew Trainer
Chic-Fil-A
01.2024 - Current
General Manager
Wendy's
04.2018 - 01.2022
Press Operator
Royal Dry Cleaners of Toccoa, LLC
10.2017 - 04.2018
GED -
North Georgia Technical College
Similar Profiles
Julissa VadenJulissa Vaden
Front and Back of House Team Member at Chic-Fil-AFront and Back of House Team Member at Chic-Fil-A
Makayla SeidellMakayla Seidell
Director of Operations and Communications at Chic-Fil-ADirector of Operations and Communications at Chic-Fil-A
Emerson LovelaceEmerson Lovelace
Front of House Employee at Chic-Fil-AFront of House Employee at Chic-Fil-A
Jasmine TellisJasmine Tellis
Food Service Worker at Chic-Fil-AFood Service Worker at Chic-Fil-A
Yevatris TuckerYevatris Tucker
Property Manager at Olympia Management, Inc.Property Manager at Olympia Management, Inc.