Dana Caldwell Charles
Houston
Overview
1
1
Certification
5
5
years of professional experience
Work History
Loan Processor
United Credit
Morgan City
04.2022 - 10.2023
- Reviewed loan applications for accuracy and completeness.
- Submitted loan applications to underwriting department for review and approval process.
- Communicated with customers via telephone or email to obtain additional documentation required for loan processing.
- Assisted team members in resolving application issues.
Tax Preparer
H&R Block
Franklin
12.2021 - 04.2022
- Prepared individual and business tax returns using proprietary software.
- Analyzed tax documents for accuracy and compliance with regulations.
- Reviewed financial information to ensure proper reporting and documentation.
Sales Associate
Cricket Wireless
Morgan City
02.2020 - 12.2021
- Guided customers in selecting mobile devices and service plans to enhance satisfaction and meet individual needs.
- Helped customers find specific products, answered questions, and offered product advice.
- Handled transactions and managed cash flow efficiently. such as accepting payments, issuing receipts and counting money back change.
- Provided technical support for device setup and troubleshooting.
Rehabilitation Aide
TECHE REGIONAL MEDICAL CENTER-
Morgan City
07.2018 - 02.2020
- Assisted patients with daily rehabilitation exercises and mobility activities.
- Instructed patients on proper use of medical equipment such as wheelchairs, walkers and canes.
- Maintained cleanliness and organization of therapy equipment and treatment areas.
- Administered medications according to physician's orders and monitored side effects or reactions.
Education
High school -
Central Lafourche High School
Raceland, LA05-1997
Skills
- Tax preparation
- Customer service
- Clerical support
- Cash handling
- Sales
- Front desk
- Rehabilitation services
- Home health care
- BLS
- CPR
- Certified nursing assistant
Certification
- BLS Certification
- CPR Certification
- CNA
Timeline
Loan Processor
United Credit
04.2022 - 10.2023
Tax Preparer
H&R Block
12.2021 - 04.2022
Sales Associate
Cricket Wireless
02.2020 - 12.2021
Rehabilitation Aide
TECHE REGIONAL MEDICAL CENTER-
07.2018 - 02.2020
High school -
Central Lafourche High School