Dana Camacho
Detroit,MI
Summary
Dynamic professional with a proven track record at Lake Pointe Yacht Club, excelling in customer service and cash handling. Recognized for enhancing guest satisfaction through effective communication and multitasking. Skilled in implementing efficient workflows, resulting in improved service speed and increased customer loyalty. Committed to maintaining a professional appearance and fostering teamwork.
Overview
8
8
years of professional experience
Work History
Bartender/ Server
Lake Pointe Yacht Club
04.2022 - 09.2025
- Delivered exceptional customer service in high-pressure environments, enhancing guest satisfaction and loyalty.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Implemented efficient workflow practices during peak hours, improving service speed and table turnover rates.
- Monitored compliance with health and safety regulations, maintaining a clean and safe bar area for guests and staff.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Visual Merchandiser
H&M Retail Store
10.2021 - 02.2022
- Collaborated with team members to optimize store layout and improve product visibility.
- Revamped store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings.
- Monitored and replenished display inventory and restructured according to available stock.
- Created interior displays to promote products in alignment with corporate sales objectives.
- Enhanced store sales by creating visually appealing and strategically placed product displays.
- Updated floor design for 20,000 square foot facility to more effectively present products to patrons.
Production Assistant
Serial Pictures/ Honeymoon in Vegas
05.2021 - 08.2021
- Coordinated production schedules, ensuring timely completion of projects and resource allocation.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Digitized and logged footage for production team.
- Interacted positively with actors and actresses when escorting to and from trailers during filming.
- Supported current production needs by moving items between equipment, conveyors and staging areas.
- Worked closely with manager to provide effective assistance for specific aspects of business operation.
- Communicated with other crew members via walkie talkie to coordinate production activities.
- Created reports and documents and submitted production paperwork on time.
Sales Consultant
Vivint Home Security
04.2020 - 07.2020
- Conducted comprehensive needs assessments to identify optimal home security systems for clients.
- Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
- Conducted on site demonstrations to highlight features, answer customer questions and redirect concerns towards positive aspects.
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Closed over $24,000.00 in sales in one month, including preparing contracts and processing order forms
Car Wash Booth Attendant
Fabulous Freddy's Car Wash
05.2019 - 04.2020
- Assisted customers with service selection, ensuring clear communication and satisfaction.
- Increased revenue with upselling techniques and promoting special offers or events.
- Managed cash transactions accurately, balancing the cash register at the end of each shift.
- Provided exceptional customer service, creating a welcoming environment for patrons upon arrival.
- Used POS system to enter orders, process payments and issue receipts.
- Resolved customer inquiries and complaints promptly, enhancing overall service quality.
Supervisor
Fabulous Freddy's Car Wash
06.2017 - 12.2018
- Trained and mentored team members on best practices and operational procedures.
- Coordinated scheduling and resource allocation to optimize productivity within the team.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
- Collaborated with management to develop strategic initiatives that aligned with organizational goals.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Monitored workshop flow for over 30 employees.
Education
Bachelor of Science - Criminal Justice
University of Nevada, Reno
High School Diploma -
Shadow Ridge High School
Las VegasSkills
- Customer service
- Highly reliable
- Strong multitasking
- Clear and effective communication
- Teamwork and professionalism
- Engaging customers
- Issue resolution
- Menu memorization
- Professional appearance
- Cash and credit transactions
- Point of sale systems
Timeline
Bartender/ Server
Lake Pointe Yacht Club
04.2022 - 09.2025
Visual Merchandiser
H&M Retail Store
10.2021 - 02.2022
Production Assistant
Serial Pictures/ Honeymoon in Vegas
05.2021 - 08.2021
Sales Consultant
Vivint Home Security
04.2020 - 07.2020
Car Wash Booth Attendant
Fabulous Freddy's Car Wash
05.2019 - 04.2020
Supervisor
Fabulous Freddy's Car Wash
06.2017 - 12.2018
Bachelor of Science - Criminal Justice
University of Nevada, Reno
High School Diploma -
Shadow Ridge High School