Dana Cecil
Castalian Springs
Summary
Hard-working professional with 23.5 years of experience and a proven knowledge of branch operations, consumer credit, and depository services. Aiming to leverage my skills to successfully fill a Leadership /Manager role at your company.
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, training, and fostering positive work environment.
Overview
18
18
years of professional experience
1
1
Certification
Work History
CUSO ASSISTANT MANAGER
OHCU
01.2022 - Current
- Daily excel reporting covering incentives on sales for our CUSO products existing GAP, Mechanical break down protection, Debt Protection, CPI collateral protection, and Medicare.
- Responsible for training all new hires and lenders on CUSO products.
- Developed strong working relationships with staff, fostering a positive work environment.
- Preventing fraud through daily deceased member accounts. Card capture.
- Maintain monthey budgets and close out monthly GL's. (i.e. AD&D, New auto, home, Medicare sales. etc.)
- In charge of new and existing CUSO business. Coordination quarterly yearly and award ceremonies.
BRANCH MANAGER
Old Hickory Credit Union
03.2008 - 01.2022
- Manage all Branch employees
- Oversee origination of all loans
- Client sales and customer service
- Manage branch compliance
- Branch Trainer
- Assist in interviewing and hire
- Manage employee performance
- Review and enforce company policies
- Analytical skills- Chart and analyze formulas for goals. Problem-solve
- Exceeded branch lending production requirements by 65% in 2021 and 2022
- Produced more than 5.6 million in branch consumer loans, surpassing annual goals.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Branch product sales reward 2016-2022
- Branch Manager of the year 2019-2022
Education
Associate in Science (A.S.) - Business Administration
Colorado Technical University
Colorado Springs, CO05.2014
TN & KY Health And Life License
TN Health And Life
Nashville, TN06-2025
Skills
- Proficient in Microsoft Word
- EASE
- LDP TruStage
- Excel
- Jack Henry
- Customer service
- E-Sign client
- Outlook
- Analytical decision maker
Accomplishments
- Supervised team of 8 staff members.
- Achieved lending sales and service awards through effectively meeting product goals.
- Collaborated with team of 8 in the development of product sales.
Certification
- CPM - Certified Professional Manager
- Licensed TN & KY health and life certication - 2025
Timeline
CUSO ASSISTANT MANAGER
OHCU
01.2022 - Current
BRANCH MANAGER
Old Hickory Credit Union
03.2008 - 01.2022
Associate in Science (A.S.) - Business Administration
Colorado Technical University
TN & KY Health And Life License
TN Health And Life
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