Dana Chiera
Waterford,NY
Summary
Dependable and quick-learning team player with effective communication and organization skills. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality.
Overview
8
8
years of professional experience
Work History
Head Receptionist
Keeler Motor Car Co.
02.2015 - 02.2020
- Enhanced customer satisfaction by efficiently managing front desk operations and addressing guest concerns promptly.
- Collaborated with staff members to ensure seamless communication and coordination among departments.
- greeting customers as they come in and directing them to the correct department or team member to help them.
- Maintained a well-organized reception area, contributing to a professional atmosphere and positive first impressions.
- answering the main incoming calls and direct them to the department they need to speak with.
- stock new and used vehicle information into the system when they arrive.
- filing keys and paperwork.
- answering voicemails on the main line and helping them get connected to a person or department directly.
Notary Public
Notary
01.2019 - 01.2020
- Enhanced client satisfaction by providing efficient notary services and maintaining a high level of professionalism.
- Ensured accuracy in document preparation for various legal transactions, resulting in a streamlined process for clients.
Dental Assistant and Receptionist
Dental Care Services
11.2011 - 01.2015
- Streamlined appointment scheduling for increased efficiency and reduced wait times.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Streamlined insurance claims processing for faster reimbursement and improved patient experience.
- Increased office efficiency with meticulous record-keeping of patient information, treatment plans, and payment history.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
Education
High School Diploma -
Waterford Halfmoon High School
Waterford, NY06.2012
Skills
- Multi-Line Phone Systems
- Guest Relations
- File Organization
- Administrative Support
- Strong Organization
- Telephone etiquette
- Multitasking capabilities
- Bookkeeping
- Excellent communication
Timeline
Notary Public
Notary
01.2019 - 01.2020
Head Receptionist
Keeler Motor Car Co.
02.2015 - 02.2020
Dental Assistant and Receptionist
Dental Care Services
11.2011 - 01.2015
High School Diploma -
Waterford Halfmoon High School
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